Star Trader support

Find the answer to any question

Frequently asked questions

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

Can I email you?

Of course. You can reach us on