Star Trader support

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Frequently asked questions

Can I use a micro SIM card in a standard slot?

In some instances, you can use a micro SIM card in a standard SIM card slot. Some SIMs come with an out plastic casing allowing them to fit in larger slots. The plastic can be removed for smaller SIM slots. 

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

What happens if my sims are misused?

If we have a reason to believe your sims are being misused, we may withhold payments, downgrade or even suspend your account. If we have reason to believe that mobile numbers are being captured and used to send SPAM texts, or targeted unwanted messages to customers, we will be required to suspend your account immediate effect until further notice. You'll not receive commission on sims which we've disconnected.

 

How do I reset my password?

You can do this in the 'Profile' section of your Star Trader account.


Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.