Star Trader support

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Frequently asked questions

Is this scheme supported by O2?

Yes, O2 have created this programme, so you can order sims directly from us. We’ll also pay you directly.

Our terms and conditions are also featured on the O2 website:

https://www.o2.co.uk/termsandconditions/rewards/o2-online-star-trader-programme 

Do I need to sign for my sims?

If you have ordered 20 sims or less, we’ll deliver them in a parcel small enough to fit through your letter box. For larger orders, the parcel will be too big to fit through your letterbox, so they must be signed for upon delivery.

If you’re not in when your sims are delivered, they’ll be sent back to the nearest depot for collection. You’ll receive a note letting you know where they are and asking you to collect them. If you don’t pick up your sims after 21 days, they’ll be sent back to us.

What is a 3 in 1 SIM card?

The 3 in 1 SIM card is an adapter that allows you to turn a nano or micro sim card into the next size up for your phone or cellular device. It is made up of non-ageing plastic.

Can I sign up multiple accounts?

No, you can only sign up to one Star Trader account. Your despatch address, email address, name and bank details must be linked to one account.

If you attempt to sign up to more than one account using the same details with another email address, you'll breach the conditions of our terms and conditions.

If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have no option other than to suspend your original account and any other accounts we believe are afilliated with you.


Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.