Star Trader support

Find the answer to any question

Frequently asked questions

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

Why aren't my activations showing up in my dashboard?

All activations will appear in your dashboard. However, there can sometimes be a delay, although this isn't usually anything longer than a few days. 

Please note, although your activations will be shown in your account, you won't be paid for them until 2 months later, as we need to perform spam and fraud checks. For example, if one of your sims was activated on 1st January, you wouldn't be paid for this until March, on the 10th working day.


Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.