Star Trader support

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Frequently asked questions

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.

When will I be paid for my activations?

We'll pay you by bank transfer within 10 days after your monthly activations have been uploaded onto the site.

 

The payment will cover commission earned on activations 2 months before.

 

For example, if your sim was topped up on the 1st January, you’ll be paid for the top-up on the 10th working day in March. If you think you should have been paid more than you have been, it may be that we’ll pay you in the next month.

 

All the payments you receive are for sims that have been topped up in the previous 2 months.

Can I de-activate my account?

Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5's and iPhone 6's.


How do I submit a feature request?

Is there are feature you'd really like Star Trader to have? We'd love to hear from you about it. Use the Ask a Question button and get in touch.

If you'd rather email us, you can reach us on support@o2startrader.co.uk