Star Trader support
Find the answer to any question
Frequently asked questions
Can I sign up multiple accounts?
No, you can only sign up to one Star Trader account. Your despatch address, email address, name and bank details must be linked to one account.
If you attempt to sign up to more than one account using the same details with another email address, you'll breach the conditions of our terms and conditions.
If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have no option other than to suspend your original account and any other accounts we believe are afilliated with you.
Do I have to buy sims from O2?
No, you can order sims free of charge on your Star Trader account.
What tariffs can I order through Star Trader?
A full up-to-date list of all the tariffs available to order on Star Trader can be found here, as well as terms and conditions for each tariff: https://www.o2startrader.co.uk/account/new-order
Sim Availability
For a full list of available sims, please go to the new order page here: https://www.o2startrader.co.uk/account/new-order
How do I submit a feature request?
Is there are feature you'd really like Star Trader to have? We'd love to hear from you about it. Feel free to email us on support@o2startrader.co.uk