Star Trader support

Find the answer to any question

Frequently asked questions

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions. Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.

Why haven’t I been paid?

Please make sure that we have your bank details. If you don’t provide us with your bank details any unclaimed payments can be withheld after 90 days.

 


How do I submit a feature request?

Is there are feature you'd really like Star Trader to have? We'd love to hear from you about it. Feel free to email us on support@o2startrader.co.uk