Star Trader support
Find the answer to any question
Frequently asked questions
I've forgotten my email address, what should I do?
Get in touch with us via email on support@o2startrader.co.uk and we'll help you to recover your email address.
Is this scheme supported by O2?
Yes, O2 have created this programme, so you can order sims directly from us. We’ll also pay you directly.
Our terms and conditions are also featured on the O2 website:
https://www.o2.co.uk/termsandconditions/rewards/o2-online-star-trader-programme
How do I reset my password?
You can do this in the 'Profile' section of your Star Trader account.
How long do my sims take to be delivered?
Your sims should be with you in less than 14 days.
If you've been waiting longer than this, please contact us and we'll look into it for you.
Please let us know your despatch address and the date that you placed the order.