Star Trader support

Yes, please get in touch with us via the Support forum and we’ll re-instate your account for you.

If your account has been suspended by us, re-instating your account is at our discretion.

Your activation rate is a percentage of your sims which become activated against the sims you order.

For example: if you order 10 sims and you activate 2 of these sims, your activation rate would be 20%.

You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

Standard sims fit regular phones excluding some smartphones and the iPhone 5's and iPhone 6's.

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