Star Trader support

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Frequently asked questions

Can I de-activate my account?

Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.

Why do I need to give you my bank details?

We need your bank details so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.

When will I know how many activations I’ve received?

Your activations are uploaded onto the site 2 months after you receive them:

 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Activations uploaded to your account

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used iPhone 5's and iPhone 6's.