Star Trader support
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Frequently asked questions
Why aren't my activations showing up in my dashboard?
All activations will appear in your dashboard. However, there can sometimes be a delay, although this isn't usually anything longer than a few days.
Please note, although your activations will be shown in your account, you won't be paid for them until 2 months later, as we need to perform spam and fraud checks. For example, if one of your sims was activated on 1st January, you wouldn't be paid for this until March, on the 10th working day.
Why do I need to give you my bank details?
We need your bank details, so that we can pay you when your sims get topped up.
You won’t ever have to pay us anything and all payments are safe and secure.
Do I have to buy sims from O2?
No, you can order sims free of charge on your Star Trader account.
Can I top-up sims before giving them to customers?
No, this breaches our terms and conditions.
Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.