Star Trader support

There are four main Star Trader tiers. Bronze, Silver, Gold and Platinum.

As a new trader, you'll start on the Bronze tier and will move up and down tiers depending on your activation rate and number of activations you receive.

An activation is when a sim is topped up for the first time with £10 or more.

Your activation rate shows the percentage of your activated sims against the sims you order. You can find your activation rate on your dashboard.

Your account and tier status will be reviewed 4 times a year. To do this, we’ll take an average of your activation rate each month and will review it every 3 months:

Quarterly Reviews

Quarter 1: January, February, March

Quarter 2: April, May, June

Quarter 3: July, August, September

Quarter 4: October, November, December

If your average activation rate and activation volumes for that quarter fall above or below the following requirements, we’ll move you up or down tiers at the end of each quarter.

Please note, you cannot move up more than one trader tier at a time.

We’ll take a record of your activation rate on the last day of each month and carry out the tier upgrades and downgrades on the last day of each quarter.

If you join Star Trader after the first monthly activation rate is taken, we’ll review your tier status in the next quarter.

The 3 in 1 SIM card is an adapter that allows you to turn a nano or micro sim card into the next size up for your phone or cellular device. It is made up of non-ageing plastic.

For a full list of available sims, please go to the new order page here: https://www.o2startrader.co.uk/account/new-order

Micro SIM cards come attached within a standard sim card size, which can then be removed. It is also known as a combi sim as when in its larger casing can be used for both. They fit in any phone except iPhone 5 & 6.