Star Trader support
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Frequently asked questions
I've forgotten my password, what should I do?
You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.
Sim Availability
For a full list of available sims, please go to the new order page here: https://www.o2startrader.co.uk/account/new-order
Do I need to sign for my sims?
If you have ordered 20 sims or less, we’ll deliver them in a parcel small enough to fit through your letter box. For larger orders, the parcel will be too big to fit through your letterbox, so they must be signed for upon delivery.
If you’re not in when your sims are delivered, they’ll be sent back to the nearest depot for collection. You’ll receive a note letting you know where they are and asking you to collect them. If you don’t pick up your sims after 21 days, they’ll be sent back to us.
Can I use a micro SIM card in a standard slot?
In some instances, you can use a micro SIM card in a standard SIM card slot. Some SIMs come with an out plastic casing allowing them to fit in larger slots. The plastic can be removed for smaller SIM slots.
How much can I earn?
We'll pay you £5 for every activated sim. The amount of sims you can order per month changes your potential earning and depends on which trader tier you're on.
Bronze
Order up to 20 sims a month and earn up to £100.
Silver
Order up to 125 sims a month and earn up to £625.
Gold
Order up to 500 sims a month and earn up to £2500.
Platinum
Order up to 550 sims a month and earn up to £2750.