Star Trader support
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Frequently asked questions
What are the trader tiers?
There are four main Star Trader tiers. Bronze, Silver, Gold and Platinum.
As a new trader, you'll start on the Bronze tier and will move up and down tiers depending on your activation rate and number of activations you receive.
An activation is when a sim is topped up for the first time with £10 or more.
Your activation rate shows the percentage of your activated sims against the sims you order. You can find your activation rate on your dashboard.
Your account and tier status will be reviewed 4 times a year. To do this, we’ll take an average of your activation rate each month and will review it every 3 months:
Quarterly Reviews
Quarter 1: January, February, March
Quarter 2: April, May, June
Quarter 3: July, August, September
Quarter 4: October, November, December
If your average activation rate and activation volumes for that quarter fall above or below the following requirements, we’ll move you up or down tiers at the end of each quarter.
| Tier |
Activation rate (move down if below) |
Activation rate (move up if above) |
| Bronze | - | 10% |
| Silver | 10% | 15% |
| Gold | 15% | 25% |
| Platinum | 25% | - |
Please note, you cannot move up more than one trader tier at a time.
We’ll take a record of your activation rate on the last day of each month and carry out the tier upgrades and downgrades on the last day of each quarter.
If you join Star Trader after the first monthly activation rate is taken, we’ll review your tier status in the next quarter.
Why haven’t I been paid?
In order to pay you, we need your bank details. To add them, you must log into your account and enter them within the dashboard section. If you don't provide us with your bank details, any unclaimed payments can be withheld after 90 days.
And remember, we pay you for activations every 2 months. This mean's you'll be paid in March for January activations.
If you're still experiencing problems with your payment, please let us know by sending an email to support@o2startrader.co.uk.
I've forgotten my email address, what should I do?
Get in touch with us via email on support@o2startrader.co.uk and we'll help you to recover your email address.
I've lost my verification email, what should I do?
You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.
If you've closed the 'Verify Your Details' page then you can get in touch with us via email on support@o2startrader.co.uk and we'll send you a new one.
How much can I earn?
We'll pay you £5 for every activated sim. The amount of sims you can order per month changes your potential earning and depends on which trader tier you're on.
Bronze
Order up to 20 sims a month and earn up to £100.
Silver
Order up to 125 sims a month and earn up to £625.
Gold
Order up to 500 sims a month and earn up to £2500.
Platinum
Order up to 550 sims a month and earn up to £2750.