Star Trader support

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Frequently asked questions

Do I need to sign for my sims?

If you have ordered 20 sims or less, we’ll deliver them in a parcel small enough to fit through your letter box. For larger orders, the parcel will be too big to fit through your letterbox, so they must be signed for upon delivery.

If you’re not in when your sims are delivered, they’ll be sent back to the nearest depot for collection. You’ll receive a note letting you know where they are and asking you to collect them. If you don’t pick up your sims after 21 days, they’ll be sent back to us.

What tariffs can I order through Star Trader?

A full up-to-date list of all the tariffs available to order on Star Trader can be found here, as well as terms and conditions for each tariff: https://www.o2startrader.co.uk/account/new-order

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used in the iPhone 5 and 6.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.


How much can I earn?

We'll pay you £5 for every activated sim. The amount of sims you can order per month changes your potential earning and depends on which trader tier you're on.

Bronze

Order up to 20 sims a month and earn up to £100.

Silver

Order up to 125 sims a month and earn up to £625.

Gold

Order up to 500 sims a month and earn up to £2500.

Platinum

Order up to 550 sims a month and earn up to £2750.