Star Trader support
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Frequently asked questions
Can I re-activate my account?
Yes, please get in touch with us via the Support forum and we’ll re-instate your account for you.
If your account has been suspended by us, re-instating your account is at our discretion.
What happens if my sims are misused?
If we have a reason to believe your sims are being misused we may withhold payments, downgrade or even suspend your account. If we have reason to believe that mobile numbers are being captured and used to send SPAM texts, or targeted unwanted messages to customers, we will be required to suspend your account immediate effect until further notice. You'll not receive commission on sims which we've disconnected.
How do I reset my password?
You can do this in the 'Profile' section of your Star Trader account.
How long do my sims take to be delivered?
Your sims should be with you in less than 14 days.
If you've been waiting longer than this, please contact us and we'll look into it for you.
Please let us know your despatch address and the date that you placed the order.
Back How much can I earn?
We’ll pay you £5 for every Pay as you Go sim which is activated, by customers using a £10 top up, from 1st January 2015 onwards. (Activations received prior to 1st January 2015 will receive £3 commisison).
You can also earn £5 for every mobile broadband sim which is activated by customers using a £10 top up.