Star Trader support

Find the answer to any question

Frequently asked questions

How do I submit a feature request?

Is there are feature you'd really like Star Trader to have? We'd love to hear from you about it. Use the Ask a Question button and get in touch.

If you'd rather email us, you can reach us on support@o2startrader.co.uk

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.

Why do I need to give you my bank details?

We need your bank details so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.

Why haven’t I been paid?

Please make sure that we have your bank details. If you don’t provide us with your bank details any unclaimed payments can be withheld after 90 days.

 


How much can I earn?

We’ll pay you £5 for every Pay as you Go sim which is activated, by customers using a £10 top up, from 1st January 2015 onwards. (Activations received prior to 1st January 2015 will receive £3 commisison).

You can also earn £5 for every mobile broadband sim which is activated by customers using a £10 top up.