Star Trader support

Find the answer to any question

Frequently asked questions

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

Do I have to buy sims from O2?

No, you can order your sims from your Star Trader account free of charge.

Why haven’t I been paid?

Please make sure that we have your bank details. If you don’t provide us with your bank details any unclaimed payments can be withheld after 90 days.

 

How much can I earn?

We’ll pay you £5 for every Pay as you Go sim which is activated, by customers using a £10 top up, from 1st January 2015 onwards. (Activations received prior to 1st January 2015 will receive £3 commisison).

You can also earn £5 for every mobile broadband sim which is activated by customers using a £10 top up.


When will I know how many activations I’ve received?

Your activations are uploaded onto the site 2 months after you receive them:

 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Activations uploaded to your account

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec