Star Trader support

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Frequently asked questions

I've forgotten my password, what should I do?

You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.

Can I distribute my sims on marketplaces like eBay?

The beauty of being a Star Trader is that you can work on your own terms, whenever and wherever you want. This extends to online marketplaces. 

Selling on eBay is a great tactic, as you have the opportunity to be seen by more potential customers. Remember, more activations = more commission. Order sims. Sell sims. Get paid.

Learn more about distributing your sims on virtual marketplaces here. 

Can I re-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll re-instate your account for you.

If your account has been suspended by us, re-instating your account is at our discretion.

How can I keep track of my activations?

Keeping track of your activations is easy. You can everything you need on your Star Trader dashboard.

Just log into your account and you'll be good to go: https://o2startrader.co.uk/login


Why haven’t I been paid?

In order to pay you, we need your bank details. To add them, you must log into your account and enter them within the dashboard section. If you don't provide us with your bank details, any unclaimed payments can be withheld after 90 days. 

And remember, we pay you for activations every 2 months. This mean's you'll be paid in March for January activations. 

If you're still experiencing problems with your payment, please let us know by sending an email to support@o2startrader.co.uk.