Star Trader support

Find the answer to any question

Frequently asked questions

I've forgotten my email address, what should I do?

Get in touch with us via email on support@o2startrader.co.uk and we'll help you to recover your email address.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details, you must update all of your bank details at once. If you attempt to change part of your details it will reset. 

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5 and iPhone 6.


Why haven’t I been paid?

In order to pay you, we need your bank details. To add them, you must log into your account and enter them within the dashboard section. If you don't provide us with your bank details, any unclaimed payments can be withheld after 90 days. 

And remember, we pay you for activations every 2 months. This mean's you'll be paid in March for January activations. 

If you're still experiencing problems with your payment, please let us know by sending an email to support@o2startrader.co.uk.