Star Trader support

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Frequently asked questions

When will I know how many activations I’ve received?

Your activations will update automatically within your account dashboard. To see them, just log into your account here: https://www.o2startrader.co.uk/login

Although your activations will show in your account, they aren't final figures. Once we receive notification of your activations, they're then checked for spam and fraud data to make sure they're legitimate before we pay you. As a result, you won't receive payment for your activations until 2 months has passed.

This is shown in the table below. 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Payment for activations

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec

I've forgotten my password, what should I do?

You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.

How do I get o2 bolt ons?

To get basic bolt ons for your device, you can go to My o2 on the o2 website, call 2202 free from an o2 phone, or you can text BASICS to 21300 free of charge.

Why do I need to give you my bank details?

We need your bank details, so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.


Why haven’t I been paid?

In order to pay you, we need your bank details. To add them, you must log into your account and enter them within the dashboard section. If you don't provide us with your bank details, any unclaimed payments can be withheld after 90 days. 

And remember, we pay you for activations every 2 months. This mean's you'll be paid in March for January activations. 

If you're still experiencing problems with your payment, please let us know by sending an email to support@o2startrader.co.uk.