Star Trader support

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Frequently asked questions

What are the Tiers?

Changes for Bronze Traders 1st May 2014

From 1st May 2014, the sim allowance for all bronze traders will be reset to 10.

To make a new order, traders must now have an activation rate of at least 20%.

Please note, your activation rate will remain the same and will not be reset.

We upload activations two months after you receive them.

This means any new traders will have to wait at least two months before placing a second order. 

These changes have been made to reduce sim wastage and to encourage a more effective way of distributing sims. 

Setting a better direction for traders

Before you trade, think:

Is my customer likely to activate their sim card?

Could I save placing a new order by distributing my current stock?

Could I encourage my customer to activate their new sim by telling them the benefits of being on O2 and earn more commission for myself?

For more info on O2 Perks, please visit www.o2.co.uk/perks

For any further queries, drop us an email at support@o2startrader.co.uk

 

What are the Tiers?

There are four main Star Trader tiers: bronze, silvergold and platinum.

You’ll start on the bronze tier once you’re signed up and will move up or down tiers depending on your activation rate and number of activations you receive.

An activation is when a sim is topped up for the first time using a £10 top-up or more.

Your activation rate is a percentage of your sims which become activated against the sims you order. You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

Your account and tier status will be reviewed 4 times a year.

We’ll take an average of your activation rate each month and we’ll review your tier status every 3 months:

Quarterly Reviews

Average monthly activation rate taken

Quarter 1

January, February, March

Quarter 2

April, May, June

Quarter 3

July, August, September

Quarter 4

October, November, December

If your average activation rate and activation volumes for that quarter fall above or below the following requirements, we’ll move you up or down tiers at the end of each quarter:

 

 

Maintain Tier Status

 

Upgrade

  Downgrade

Tier

Sim allowance per month

Activations per quarter

Average activation rate per quarter

Activations per quarter

Average activation rate per quarter

Activations per quarter

Average activation rate per quarter

 

 

Bronze

10

N/A

N/A 9 10.00% N/A

N/A

   

Silver

100

9 to 59

10.00%

to

14.99%

60

15.00%

8

or below

9.99%

or below

   

Gold

500

60 +

15.00% +

N/A

 N/A  

59

or below

14.99%

or below

   

Platinum

Custom

Contact us

We’ll take a record of your activation rate on the last day of each month and carry out the tier upgrades and downgrades on the last day of each quarter.

If you join Star Trader after the first monthly activation rate is taken, we’ll review your tier status in the next quarter.

Sim Availability

If you see one of these messages in your order page, this is what they mean:

Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.

Out of Stock
The tariff is currently unavailable.

Current status of stock

Sim Tariff Status
   

O2 International sim 

Classic Pay As You Go

Good

Good

£10 data Big Bundle (Combi) Good
£15 data Big Bundle (Combi) Good
£20 data Big Bundle (Combi) Good
£25 data Big Bundle (Combi) Good
£30 data Big Bundle (Combi) Good
   

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

How do I submit a feature request?

Is there are feature you'd really like Star Trader to have? We'd love to hear from you about it. Use the Ask a Question button and get in touch.

If you'd rather email us, you can reach us on support@o2startrader.co.uk


How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.