Star Trader support

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Frequently asked questions

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used in the iPhone 5 and 6.

Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details, you must update all of your bank details at once. If you attempt to change part of your details it will reset. 

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.


How can I keep track of my activations?

Keeping track of your activations is easy. You can everything you need on your Star Trader dashboard.

Just log into your account and you'll be good to go: https://o2startrader.co.uk/login