Star Trader support

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Frequently asked questions

I've forgotten my email address, what should I do?

Ask a Question and we'll send you a reminder.

Can I sign up multiple accounts?

No, you can only sign up one Star Trader account. Your despatch address, email address, name and bank details must only be linked to one account.

 

If you attempt to sign up more than one account, you’ll breach our terms and conditions. If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have to suspend your original account and any multiple accounts.

What is an activation rate?

Your activation rate is a percentage of your sims which become activated against the sims you order.

 

For example: if you order 10 sims and you activate 2 of these sims, your activation rate would be 20%.

 

You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

What is Star Trader?

Star Trader is a programme that allows you earn money with O2. You can:

  • Order up to 500 Pay as you Go sims and 50 Mobile Broadband sims at once (depending on your tier).
  • Distribute them to your customers.
  • You'll get paid £5 for every sim activated (topped up for the first time) from 1st January 2015 onwards and every £5 for every Mobile Broadband sim that is topped-up with £10 or more. (Activations received prior to 1st January 2015 will receive £3 commission).

Why aren't my activations showing up in my dashboard?

All activations will appear in your dashboard, but there’s occasionally a delay which could be up to a few days.

 

Please note, activations will appear on your dashboard 2 months after your sims have been activated.

 

For example, if your sim was topped up on the 1st January, you’ll be paid for the top-up on the 10th working day in March. If you think you should have been paid more than you have been, it may be that we’ll pay you in the next month.