Star Trader support

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Frequently asked questions

When will I know how many activations I’ve received?

Your activations will update automatically within your account dashboard. To see them, just log into your account here: https://www.o2startrader.co.uk/login

Although your activations will show in your account, they aren't final figures. Once we receive notification of your activations, they're then checked for spam and fraud data to make sure they're legitimate before we pay you. As a result, you won't receive payment for your activations until 2 months has passed.

This is shown in the table below. 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Payment for activations

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec

Can I re-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll re-instate your account for you.

If your account has been suspended by us, re-instating your account is at our discretion.

When will I be paid for my activations?

We'll pay you for activations earned 2 months prior. If we have your bank details, we'll send the money straight to your account on the 10th working day of the month.

If you believe you should've received a higher payment, it may be that we’ll pay you the remaining amount in the next month.

All the payments you receive are for sims that have been topped up in the previous 2 months.

How can I keep track of my activations?

Keeping track of your activations is easy. You can everything you need on your Star Trader dashboard.

Just log into your account and you'll be good to go: https://o2startrader.co.uk/login


Why aren't my activations showing up in my dashboard?

All activations will appear in your dashboard. However, there can sometimes be a delay, although this isn't usually anything longer than a few days. 

Please note, although your activations will be shown in your account, you won't be paid for them until 2 months later, as we need to perform spam and fraud checks. For example, if one of your sims was activated on 1st January, you wouldn't be paid for this until March, on the 10th working day.