Star Trader support

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Frequently asked questions

Can I de-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll de-activate your account for you.

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used in the iPhone 5 and 6.

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5 and iPhone 6.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.


Why aren't my activations showing up in my dashboard?

All activations will appear in your dashboard. However, there can sometimes be a delay, although this isn't usually anything longer than a few days. 

Please note, although your activations will be shown in your account, you won't be paid for them until 2 months later, as we need to perform spam and fraud checks. For example, if one of your sims was activated on 1st January, you wouldn't be paid for this until March, on the 10th working day.