Star Trader support

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Frequently asked questions

Can I re-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll re-instate your account for you.

If your account has been suspended by us, re-instating your account is at our discretion.

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

How much can I earn?

We'll pay you £5 for every activated sim. The amount of sims you can order per month changes your potential earning and depends on which trader tier you're on.

Bronze

Order up to 20 sims a month and earn up to £100.

Silver

Order up to 125 sims a month and earn up to £625.

Gold

Order up to 500 sims a month and earn up to £2500.

Platinum

Order up to 550 sims a month and earn up to £2750.

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5 and iPhone 6.


Why aren't my activations showing up in my dashboard?

All activations will appear in your dashboard. However, there can sometimes be a delay, although this isn't usually anything longer than a few days. 

Please note, although your activations will be shown in your account, you won't be paid for them until 2 months later, as we need to perform spam and fraud checks. For example, if one of your sims was activated on 1st January, you wouldn't be paid for this until March, on the 10th working day.