Star Trader support

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Frequently asked questions

Sim Availability

If you see one of these messages in your order page, this is what they mean:

Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.

Out of Stock
The tariff is currently unavailable.

Current status of stock

Sim Tariff Status

O2 International sim 

Classic Pay As You Go



£10 data Big Bundle (Combi) Good
£15 data Big Bundle (Combi) Good
£20 data Big Bundle (Combi) Good
£25 data Big Bundle (Combi) Good
£30 data Big Bundle (Combi) Good

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details you must update all of your bank details at once. If you attempt to change part of your details it will reset. 

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5's and iPhone 6's.

Why do I need to give you my bank details?

We need your bank details so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.

When will I be paid for my activations?

We'll pay you by bank transfer within 10 days after your monthly activations have been uploaded onto the site.


The payment will cover commission earned on activations 2 months before.


For example, if your sim was topped up on the 1st January, you’ll be paid for the top-up on the 10th working day in March. If you think you should have been paid more than you have been, it may be that we’ll pay you in the next month.


All the payments you receive are for sims that have been topped up in the previous 2 months.