Star Trader support

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Frequently asked questions

Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.

Can I use a micro SIM card in a standard slot?

In some instances, you can use a micro SIM card in a standard SIM card slot. Some SIMs come with an out plastic casing allowing them to fit in larger slots. The plastic can be removed for smaller SIM slots. 

Sim Availability

For a full list of available sims, please go to the new order page here: https://www.o2startrader.co.uk/account/new-order

I've forgotten my password, what should I do?

You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.


When will I be paid for my activations?

We'll pay you for activations earned 2 months prior. If we have your bank details, we'll send the money straight to your account on the 10th working day of the month.

If you believe you should've received a higher payment, it may be that we’ll pay you the remaining amount in the next month.

All the payments you receive are for sims that have been topped up in the previous 2 months.