Star Trader support

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Frequently asked questions

What is an activation rate?

Your activation rate shows what percentage of your sims has become activated. The percentage is also based on the amount of sims you order. 

For example, if you ordered 10 sims and 2 of these was activated, your activation rate would be 20%.

You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

What is a 3 in 1 SIM card?

The 3 in 1 SIM card is an adapter that allows you to turn a nano or micro sim card into the next size up for your phone or cellular device. It is made up of non-ageing plastic.

How do I get o2 bolt ons?

To get basic bolt ons for your device, you can go to My o2 on the o2 website, call 2202 free from an o2 phone, or you can text BASICS to 21300 free of charge.

How can I keep track of my activations?

Keeping track of your activations is easy. You can everything you need on your Star Trader dashboard.

Just log into your account and you'll be good to go: https://o2startrader.co.uk/login