Star Trader support

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Frequently asked questions

I've forgotten my password, what should I do?

You can retrieve your password by clicking 'Log In' on the o2startrader.co.uk homepage then click the 'Forgotten Password' link and we'll email you your old password.

When will I know how many activations I’ve received?

Your activations are uploaded onto the site 2 months after you receive them:

 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Activations uploaded to your account

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec

Are there any promotions available for my customers?

‘Get 50% extra data on top of the standard Big Bundle tariff allowance for three months if you purchase a Big Bundle tariff, switch to a Big Bundle tariff or renew your existing Big Bundle tariff between 8th  October 2015 – 31st December 2015. Minimum top up required each month. Existing customers and customers switching tariff need to opt in via text.  Pay & Go service terms and Pay & Go Big Bundle Terms and Conditions apply. See o2.co.uk for full terms.’

 

 

‘Get 1GB extra UK data on top of your International Sim tariff data allowance for three months if you purchase an International Sim tariff, switch to an Internal Sim tariff or renew your existing International Sim tariff between 8th October 2015 – 31st December 2015. Minimum £15 top up required each month. Existing customers and customers switching tariff need to opt in via text. Pay & Go service terms and Pay & Go International Sim Terms and Conditions apply. See o2.co.uk for full terms.’

Sim Availability

If you see one of these messages in your order page, this is what they mean:

Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.

Out of Stock
The tariff is currently unavailable.

Current status of stock

Sim Tariff Status
   

O2 International sim 

Classic Pay As You Go

Good

Good

£10 data Big Bundle (Combi) Good
£15 data Big Bundle (Combi) Good
£20 data Big Bundle (Combi) Good
£25 data Big Bundle (Combi) Good
£30 data Big Bundle (Combi) Good