Star Trader support

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Frequently asked questions

How do I register with Star Trader?

It’s free and easy for you to register with Star Trader, simply sign up here and follow the steps. You’ll need to let us know your name, email address, despatch address and bank details.

What is a standard sim?

Standard sims fit regular phones, excluding some smartphones and the iPhone 5 and 6.

What are the trader tiers?

There are four main Star Trader tiers. Bronze, Silver, Gold and Platinum.

As a new trader, you'll start on the Bronze tier and will move up and down tiers depending on your activation rate and number of activations you receive.

An activation is when a sim is topped up for the first time with £10 or more.

Your activation rate shows the percentage of your activated sims against the sims you order. You can find your activation rate on your dashboard.

Your account and tier status will be reviewed 4 times a year. To do this, we’ll take an average of your activation rate each month and will review it every 3 months:

Quarterly Reviews

Quarter 1: January, February, March

Quarter 2: April, May, June

Quarter 3: July, August, September

Quarter 4: October, November, December

If your average activation rate and activation volumes for that quarter fall above or below the following requirements, we’ll move you up or down tiers at the end of each quarter.

Tier

Activation rate

(move down if below)

Activation rate

(move up if above)

Bronze - 10%
Silver 10% 15%
Gold 15% 25%
Platinum 25% -

 

Please note, you cannot move up more than one trader tier at a time.

We’ll take a record of your activation rate on the last day of each month and carry out the tier upgrades and downgrades on the last day of each quarter.

If you join Star Trader after the first monthly activation rate is taken, we’ll review your tier status in the next quarter.

How much can I earn?

We'll pay you £5 for every activated sim. The amount of sims you can order per month changes your potential earning and depends on which trader tier you're on.

Bronze

Order up to 20 sims a month and earn up to £100.

Silver

Order up to 125 sims a month and earn up to £625.

Gold

Order up to 500 sims a month and earn up to £2500.

Platinum

Order up to 550 sims a month and earn up to £2750.