Star Trader support

Find the answer to any question

Frequently asked questions

Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.

Can I de-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll de-activate your account for you.

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.

I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can get in touch with us via email on support@o2startrader.co.uk and we'll send you a new one.


Can I distribute my sims on marketplaces like eBay?

The beauty of being a Star Trader is that you can work on your own terms, whenever and wherever you want. This extends to online marketplaces. 

Selling on eBay is a great tactic, as you have the opportunity to be seen by more potential customers. Remember, more activations = more commission. Order sims. Sell sims. Get paid.

Learn more about distributing your sims on virtual marketplaces here.