Star Trader support

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Frequently asked questions

What are the trader tiers?

There are four main Star Trader tiers. Bronze, Silver, Gold and Platinum.

As a new trader, you'll start on the Bronze tier and will move up and down tiers depending on your activation rate and number of activations you receive.

An activation is when a sim is topped up for the first time with £10 or more.

Your activation rate shows the percentage of your activated sims against the sims you order. You can find your activation rate on your dashboard.

Your account and tier status will be reviewed 4 times a year. To do this, we’ll take an average of your activation rate each month and will review it every 3 months:

Quarterly Reviews

Quarter 1: January, February, March

Quarter 2: April, May, June

Quarter 3: July, August, September

Quarter 4: October, November, December

If your average activation rate and activation volumes for that quarter fall above or below the following requirements, we’ll move you up or down tiers at the end of each quarter.

Tier

Activation rate

(move down if below)

Activation rate

(move up if above)

Bronze - 10%
Silver 10% 15%
Gold 15% 25%
Platinum 25% -

 

Please note, you cannot move up more than one trader tier at a time.

We’ll take a record of your activation rate on the last day of each month and carry out the tier upgrades and downgrades on the last day of each quarter.

If you join Star Trader after the first monthly activation rate is taken, we’ll review your tier status in the next quarter.

How do I submit a feature request?

Is there are feature you'd really like Star Trader to have? We'd love to hear from you about it. Feel free to email us on support@o2startrader.co.uk

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.


Can I distribute my sims on marketplaces like eBay?

The beauty of being a Star Trader is that you can work on your own terms, whenever and wherever you want. This extends to online marketplaces. 

Selling on eBay is a great tactic, as you have the opportunity to be seen by more potential customers. Remember, more activations = more commission. Order sims. Sell sims. Get paid.

Learn more about distributing your sims on virtual marketplaces here.