Star Trader support

Find the answer to any question

Frequently asked questions

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

Are there any promotions available for my customers?

We want your customers to have the very best experience with O2. That's why we have various promotions and offers for you to choose from, so you can give your customers exactly what they want.

Make sure you know about all our latest offers by taking a look at our blog section here: https://www.o2startrader.co.uk/insights

How much can I earn?

You'll earn £5 for every activated sim that's topped up for the first time with £10 or more. 

Work your way through the trader tiers and you'll be able to order more sims, which means you'll have the opportunity to earn more money. 

Find out more about the trader tiers here: https://www.o2startrader.co.uk/faqs/4/21 

Can I de-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll de-activate your account for you.


Can I distribute my sims to distributors or other companies?

We’d advise that you distribute your sims directly to your customers, as this is a much safer way of knowing where your sims are going.

You may be approached by some organisations requesting a high volume of sims or offering to distribute your sims for you. You must not supply sims to these companies, as they may use your sim cards to send targeted, unwanted messages to customers.

This breaches our terms and conditions.

If we suspect your sims are responsible for sending unwanted text messages or we believe you're supplying sims to another company, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.