Star Trader support

Find the answer to any question

Frequently asked questions

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5's and iPhone 6's.

I've forgotten my password, what should I do?

You can retrieve your password by clicking 'Log In' on the o2startrader.co.uk homepage then click the 'Forgotten Password' link and we'll email you your old password.


Can I distribute my sims to distributors or other companies?

We’d advise that you distribute your sims directly to your customers as this is a much safer way of knowing where your sims are going.

 

You may be approached by some organisations requesting a high volume of sims or offering to distribute your sims for you. You must not supply sims to these companies, as they may use your sim cards to send targeted, unwanted messages to customers.

 

This breaches our Star Trader terms and conditions and our Pay as you Go terms and conditions.

 

If we suspect that your sims are responsible for sending these text messages or supplying any sims to another company, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.