Star Trader support

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Frequently asked questions

How much can I earn?

You'll earn £5 for every activated sim that's topped up for the first time with £10 or more. 

Work your way through the trader tiers and you'll be able to order more sims, which means you'll have the opportunity to earn more money. 

Find out more about the trader tiers here: https://www.o2startrader.co.uk/faqs/4/21 

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

Can I re-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll re-instate your account for you.

If your account has been suspended by us, re-instating your account is at our discretion.

I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can get in touch with us via email on support@o2startrader.co.uk and we'll send you a new one.


Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions.

Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.