Star Trader support

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Frequently asked questions

What is Star Trader?

Star Trader is a programme that allows you earn money with O2. You can:

  • Order between 20 and 550 sims a month (depending on your tier).
  • Distribute them to your customers.
  • You'll get paid £5 for every activated sim that's been topped up for the first time with £10 or more.

Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.

Why haven’t I been paid?

In order to pay you, we need your bank details. To add them, you must log into your account and enter them within the dashboard section. If you don't provide us with your bank details, any unclaimed payments can be withheld after 90 days. 

And remember, we pay you for activations every 2 months. This mean's you'll be paid in March for January activations. 

If you're still experiencing problems with your payment, please let us know by sending an email to support@o2startrader.co.uk.  

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details, you must update all of your bank details at once. If you attempt to change part of your details it will reset. 


Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions.

Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.