Star Trader support

Find the answer to any question

Frequently asked questions

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

Sim Availability

If you see one of these messages in your order page, this is what they mean:

Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.

Out of Stock
The tariff is currently unavailable.

Current status of stock

Sim Tariff Status
   

O2 International sim 

Classic Pay As You Go

Good

Good

£10 data Big Bundle (Combi) Good
£15 data Big Bundle (Combi) Good
£20 data Big Bundle (Combi) Good
£25 data Big Bundle (Combi) Good
£30 data Big Bundle (Combi) Good
   

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.

I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can Ask a Question and we'll send you a new one.


Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions. Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.