Star Trader support

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Frequently asked questions

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used in the iPhone 5 and 6.

How many sims can I order?

This depends on what tier you are.

Bronze:

Order up to 20 sims a month. Earn up to £100.

Silver:

Order up to 125 sims a month. Earn up to £625.

Gold:

Order up to 500 sims a month. Earn up to £2500.

Platinum:

Order up to 550 sims a month. Earn up to £2750.

Sim Availability

For a full list of available sims, please go to the new order page here: https://www.o2startrader.co.uk/account/new-order

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details, you must update all of your bank details at once. If you attempt to change part of your details it will reset. 


Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions.

Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.