Star Trader support

Find the answer to any question

Frequently asked questions

How do I submit a feature request?

Is there are feature you'd really like Star Trader to have? We'd love to hear from you about it. Feel free to email us on support@o2startrader.co.uk

Can I re-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll re-instate your account for you.

If your account has been suspended by us, re-instating your account is at our discretion.

Can I use a micro SIM card in a standard slot?

In some instances, you can use a micro SIM card in a standard SIM card slot. Some SIMs come with an out plastic casing allowing them to fit in larger slots. The plastic can be removed for smaller SIM slots. 

Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions.

Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.