Star Trader support

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Frequently asked questions

When will I know how many activations I’ve received?

Your activations will update automatically within your account dashboard. To see them, just log into your account here: https://www.o2startrader.co.uk/login

Although your activations will show in your account, they aren't final figures. Once we receive notification of your activations, they're then checked for spam and fraud data to make sure they're legitimate before we pay you. As a result, you won't receive payment for your activations until 2 months has passed.

This is shown in the table below. 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Payment for activations

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec

How do I reset my password?

You can do this in the 'Profile' section of your Star Trader account.

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

I've forgotten my email address, what should I do?

Get in touch with us via email on support@o2startrader.co.uk and we'll help you to recover your email address.