Star Trader support

Find the answer to any question

Frequently asked questions

Why do I need to give you my bank details?

We need your bank details so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.

I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can Ask a Question and we'll send you a new one.

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.