Star Trader support

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Frequently asked questions

Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.

Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions.

Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used in the iPhone 5 and 6.

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.


How do I get o2 bolt ons?

To get basic bolt ons for your device, you can go to My o2 on the o2 website, call 2202 free from an o2 phone, or you can text BASICS to 21300 free of charge.