Star Trader support

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Frequently asked questions

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

How many sims can I order?

This depends on what tier you are.

Bronze:

Order up to 20 sims a month. Earn up to £100.

Silver:

Order up to 125 sims a month. Earn up to £625.

Gold:

Order up to 500 sims a month. Earn up to £2500.

Platinum:

Order up to 550 sims a month. Earn up to £2750.

What is an activation rate?

Your activation rate shows what percentage of your sims has become activated. The percentage is also based on the amount of sims you order. 

For example, if you ordered 10 sims and 2 of these was activated, your activation rate would be 20%.

You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions.

Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.


Do SIM cards fit all phones?

All SIM cards now come in one SIM card package, so you won’t have to buy an individual size. You may have to remove an outer frame of plastic to reduce the size depending on your device.