Star Trader support

Find the answer to any question

Frequently asked questions

I've forgotten my password, what should I do?

You can retrieve your password by clicking 'Log In' on the o2startrader.co.uk homepage then click the 'Forgotten Password' link and we'll email you your old password.

Are all tariffs currently available?

Our current stock levels are:

Sim Tariff

Status

O2 International sim

Good

Classic Pay As You Go 

Good

£10 data Big Bundle (Combi sim)

Good

£15 data Big Bundle (Combi sim)

Good

£20 data Big Bundle (Combi sim)

Good

£25 data Big Bundle (Combi sim)

Good

£30 data Big Bundle (Combi sim)

Good

 

 

If you see any of these messages in your order page, this is what they mean:

 

Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.

 

Out of Stock
The tariff is currently unavailable.

What happens if my sims are misused?

If we have a reason to believe your sims are being misused we may withhold payments, downgrade or even suspend your account. If we have reason to believe that mobile numbers are being captured and used to send SPAM texts, or targeted unwanted messages to customers, we will be required to suspend your account immediate effect until further notice. You'll not receive commission on sims which we've disconnected.

 

Can I de-activate my account?

Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.


Are there any promotions available for my customers?

‘Get 50% extra data on top of the standard Big Bundle tariff allowance for three months if you purchase a Big Bundle tariff, switch to a Big Bundle tariff or renew your existing Big Bundle tariff between 8th  October 2015 – 31st December 2015. Minimum top up required each month. Existing customers and customers switching tariff need to opt in via text.  Pay & Go service terms and Pay & Go Big Bundle Terms and Conditions apply. See o2.co.uk for full terms.’

 

 

‘Get 1GB extra UK data on top of your International Sim tariff data allowance for three months if you purchase an International Sim tariff, switch to an Internal Sim tariff or renew your existing International Sim tariff between 8th October 2015 – 31st December 2015. Minimum £15 top up required each month. Existing customers and customers switching tariff need to opt in via text. Pay & Go service terms and Pay & Go International Sim Terms and Conditions apply. See o2.co.uk for full terms.’