Star Trader support

Find the answer to any question

Frequently asked questions

How many sims can I order?

This depends on what tier you are.

  • Bronze tier Star Traders can order up to 20 Pay As You Go sims per month.
  • Silver can order up to 125 Pay As You Go sims per month.
  • Gold can order up to 500 Pay As You Go sims  per month.
  • Platinum can order up to 550 Pay As You Go sims per month 

Can I distribute my sims to distributors or other companies?

We’d advise that you distribute your sims directly to your customers as this is a much safer way of knowing where your sims are going.

 

You may be approached by some organisations requesting a high volume of sims or offering to distribute your sims for you. You must not supply sims to these companies, as they may use your sim cards to send targeted, unwanted messages to customers.

 

This breaches our Star Trader terms and conditions and our Pay as you Go terms and conditions.

 

If we suspect that your sims are responsible for sending these text messages or supplying any sims to another company, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details you must update all of your bank details at once. If you attempt to change part of your details it will reset. 

I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can Ask a Question and we'll send you a new one.


Are there any promotions available for my customers?

‘Get 50% extra data on top of the standard Big Bundle tariff allowance for three months if you purchase a Big Bundle tariff, switch to a Big Bundle tariff or renew your existing Big Bundle tariff between 8th  October 2015 – 31st December 2015. Minimum top up required each month. Existing customers and customers switching tariff need to opt in via text.  Pay & Go service terms and Pay & Go Big Bundle Terms and Conditions apply. See o2.co.uk for full terms.’

 

 

‘Get 1GB extra UK data on top of your International Sim tariff data allowance for three months if you purchase an International Sim tariff, switch to an Internal Sim tariff or renew your existing International Sim tariff between 8th October 2015 – 31st December 2015. Minimum £15 top up required each month. Existing customers and customers switching tariff need to opt in via text. Pay & Go service terms and Pay & Go International Sim Terms and Conditions apply. See o2.co.uk for full terms.’