Star Trader support

Find the answer to any question

Frequently asked questions

Can I re-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll re-instate your account for you.

If your account has been suspended by us, re-instating your account is at our discretion.

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

Can I de-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll de-activate your account for you.

I've forgotten my email address, what should I do?

Get in touch with us via email on support@o2startrader.co.uk and we'll help you to recover your email address.


What happens if my sims are misused?

If we have a reason to believe your sims are being misused, we may withhold payments, downgrade or even suspend your account. If we have reason to believe that mobile numbers are being captured and used to send SPAM texts, or targeted unwanted messages to customers, we will be required to suspend your account immediate effect until further notice. You'll not receive commission on sims which we've disconnected.