Star Trader support

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Frequently asked questions

Why do I need to give you my bank details?

We need your bank details so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.

Can I sign up multiple accounts?

No, you can only sign up one Star Trader account. Your despatch address, email address, name and bank details must only be linked to one account.

 

If you attempt to sign up more than one account, you’ll breach our terms and conditions. If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have to suspend your original account and any multiple accounts.

I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can Ask a Question and we'll send you a new one.

I've forgotten my email address, what should I do?

Ask a Question and we'll send you a reminder.


What happens if my sims are misused?

If we have a reason to believe your sims are being misused we may withhold payments, downgrade or even suspend your account. If we have reason to believe that mobile numbers are being captured and used to send SPAM texts, or targeted unwanted messages to customers, we will be required to suspend your account immediate effect until further notice. You'll not receive commission on sims which we've disconnected.