Star Trader support

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Frequently asked questions

When will I be paid for my activations?

We'll pay you for activations earned 2 months prior. If we have your bank details, we'll send the money straight to your account on the 10th working day of the month.

If you believe you should've received a higher payment, it may be that we’ll pay you the remaining amount in the next month.

All the payments you receive are for sims that have been topped up in the previous 2 months.

What is the difference between a micro SIM and a Nano SIM?

 

The difference between a micro SIM and a nano-SIM is that a nano sim is approximately 15% thinner than a micro sim. It is also thinner than a mini-SIM which are older sim card that was often referred to as just ‘SIM cards’. 

Can I re-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll re-instate your account for you.

If your account has been suspended by us, re-instating your account is at our discretion.

What tariffs can I order through Star Trader?

A full up-to-date list of all the tariffs available to order on Star Trader can be found here, as well as terms and conditions for each tariff: https://www.o2startrader.co.uk/account/new-order


Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.