Star Trader support

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Frequently asked questions

What happens if my sims are misused?

If we have a reason to believe your sims are being misused, we may withhold payments, downgrade or even suspend your account. If we have reason to believe that mobile numbers are being captured and used to send SPAM texts, or targeted unwanted messages to customers, we will be required to suspend your account immediate effect until further notice. You'll not receive commission on sims which we've disconnected.

 

I've forgotten my password, what should I do?

You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

How much can I earn?

We'll pay you £5 for every activated sim. The amount of sims you can order per month changes your potential earning and depends on which trader tier you're on.

Bronze

Order up to 20 sims a month and earn up to £100.

Silver

Order up to 125 sims a month and earn up to £625.

Gold

Order up to 500 sims a month and earn up to £2500.

Platinum

Order up to 550 sims a month and earn up to £2750.


Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.