Star Trader support

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Frequently asked questions

Can I de-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll de-activate your account for you.

When will I be paid for my activations?

We'll pay you for activations earned 2 months prior. If we have your bank details, we'll send the money straight to your account on the 10th working day of the month.

If you believe you should've received a higher payment, it may be that we’ll pay you the remaining amount in the next month.

All the payments you receive are for sims that have been topped up in the previous 2 months.

Is this scheme supported by O2?

Yes, O2 have created this programme, so you can order sims directly from us. We’ll also pay you directly.

Our terms and conditions are also featured on the O2 website:

https://www.o2.co.uk/termsandconditions/rewards/o2-online-star-trader-programme 

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.


Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.