Star Trader support

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Frequently asked questions

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used in the iPhone 5 and 6.

How can I keep track of my activations?

Keeping track of your activations is easy. You can everything you need on your Star Trader dashboard.

Just log into your account and you'll be good to go: https://o2startrader.co.uk/login

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.


Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.