Star Trader support

Find the answer to any question

Frequently asked questions

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

Can I sign up multiple accounts?

No, you can only sign up one Star Trader account. Your despatch address, email address, name and bank details must only be linked to one account.


If you attempt to sign up more than one account, you’ll breach our terms and conditions. If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have to suspend your original account and any multiple accounts.

Are all tariffs currently available?

Our current stock levels are:

Sim Tariff


O2 International sim


Classic Pay As You Go 


£10 data Big Bundle (Combi sim)


£15 data Big Bundle (Combi sim)


£20 data Big Bundle (Combi sim)


£25 data Big Bundle (Combi sim)


£30 data Big Bundle (Combi sim)




If you see any of these messages in your order page, this is what they mean:


Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.


Out of Stock
The tariff is currently unavailable.

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.

What is a standard sim?

Standard sims fit regular phones excluding some smartphones and the iPhone 5's and iPhone 6's.