Star Trader support

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Frequently asked questions

Do I have to buy sims from O2?

No, you can order your sims from your Star Trader account free of charge.

Why haven’t I been paid?

Please make sure that we have your bank details. If you don’t provide us with your bank details any unclaimed payments can be withheld after 90 days.

 

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5's and iPhone 6's.

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details you must update all of your bank details at once. If you attempt to change part of your details it will reset. 


What is a standard sim?

Standard sims fit regular phones excluding some smartphones and the iPhone 5's and iPhone 6's.