Star Trader support

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Frequently asked questions

What tariffs can I order through Star Trader?

A full up-to-date list of all the tariffs available to order on Star Trader can be found here, as well as terms and conditions for each tariff: https://www.o2startrader.co.uk/account/new-order

When will I know how many activations I’ve received?

Your activations will update automatically within your account dashboard. To see them, just log into your account here: https://www.o2startrader.co.uk/login

Although your activations will show in your account, they aren't final figures. Once we receive notification of your activations, they're then checked for spam and fraud data to make sure they're legitimate before we pay you. As a result, you won't receive payment for your activations until 2 months has passed.

This is shown in the table below. 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Payment for activations

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec

Can I sign up multiple accounts?

No, you can only sign up to one Star Trader account. Your despatch address, email address, name and bank details must be linked to one account.

If you attempt to sign up to more than one account using the same details with another email address, you'll breach the conditions of our terms and conditions.

If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have no option other than to suspend your original account and any other accounts we believe are afilliated with you.

Are there any promotions available for my customers?

We want your customers to have the very best experience with O2. That's why we have various promotions and offers for you to choose from, so you can give your customers exactly what they want.

Make sure you know about all our latest offers by taking a look at our blog section here: https://www.o2startrader.co.uk/insights


What is a standard sim?

Standard sims fit regular phones, excluding some smartphones and the iPhone 5 and 6.