Star Trader support

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Frequently asked questions

I've forgotten my password, what should I do?

You can retrieve your password by clicking 'Log In' on the homepage then click the 'Forgotten Password' link and we'll email you your old password.

What is an activation rate?

Your activation rate is a percentage of your sims which become activated against the sims you order.


For example: if you order 10 sims and you activate 2 of these sims, your activation rate would be 20%.


You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions. Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

What is Star Trader?

Star Trader is a programme that allows you earn money with O2. You can:

  • Order up to 500 Pay as you Go sims and 50 Mobile Broadband sims at once (depending on your tier).
  • Distribute them to your customers.
  • You'll get paid £5 for every sim activated (topped up for the first time) from 1st January 2015 onwards and every £5 for every Mobile Broadband sim that is topped-up with £10 or more. (Activations received prior to 1st January 2015 will receive £3 commission).

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5's and iPhone 6's.