Star Trader support

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Frequently asked questions

Why do I need to give you my bank details?

We need your bank details, so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.

What is a standard sim?

Standard sims fit regular phones, excluding some smartphones and the iPhone 5 and 6.

I've forgotten my password, what should I do?

You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.


What is a combi sim?

Micro SIM cards come attached within a standard sim card size, which can then be removed. It is also known as a combi sim as when in its larger casing can be used for both. They fit in any phone except iPhone 5 & 6.