Star Trader support

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Frequently asked questions

How many sims can I order?

This depends on what tier you are.

  • Bronze tier Star Traders can order up to 20 Pay As You Go sims per month.
  • Silver can order up to 125 Pay As You Go sims per month.
  • Gold can order up to 500 Pay As You Go sims  per month.
  • Platinum can order up to 550 Pay As You Go sims per month 

What is a standard sim?

Standard sims fit regular phones excluding some smartphones and the iPhone 5's and iPhone 6's.

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions. Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.


What is a nano sim?

Nano sims are the smallest type of sim card and are currently used iPhone 5's and iPhone 6's.