Star Trader support

Find the answer to any question

Frequently asked questions

Do SIM cards fit all phones?

All SIM cards now come in one SIM card package, so you won’t have to buy an individual size. You may have to remove an outer frame of plastic to reduce the size depending on your device. 

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

I've forgotten my password, what should I do?

You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.


What is a nano sim?

Nano sims are the smallest type of sim card and are currently used in the iPhone 5 and 6.