Star Trader support

Find the answer to any question

Frequently asked questions

How many sims can I order?

This depends on what tier you are.

  • Bronze tier Star Traders can order up to 20 Pay As You Go sims per month.
  • Silver can order up to 125 Pay As You Go sims per month.
  • Gold can order up to 500 Pay As You Go sims  per month.
  • Platinum can order up to 550 Pay As You Go sims per month 

What are the Tiers?

Changes for Bronze Traders 1st May 2014

From 1st May 2014, the sim allowance for all bronze traders will be reset to 10.

To make a new order, traders must now have an activation rate of at least 20%.

Please note, your activation rate will remain the same and will not be reset.

We upload activations two months after you receive them.

This means any new traders will have to wait at least two months before placing a second order. 

These changes have been made to reduce sim wastage and to encourage a more effective way of distributing sims. 

Setting a better direction for traders

Before you trade, think:

Is my customer likely to activate their sim card?

Could I save placing a new order by distributing my current stock?

Could I encourage my customer to activate their new sim by telling them the benefits of being on O2 and earn more commission for myself?

For more info on O2 Perks, please visit

For any further queries, drop us an email at


What are the Tiers?

There are four main Star Trader tiers: bronze, silvergold and platinum.

You’ll start on the bronze tier once you’re signed up and will move up or down tiers depending on your activation rate and number of activations you receive.

An activation is when a sim is topped up for the first time using a £10 top-up or more.

Your activation rate is a percentage of your sims which become activated against the sims you order. You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

Your account and tier status will be reviewed 4 times a year.

We’ll take an average of your activation rate each month and we’ll review your tier status every 3 months:

Quarterly Reviews

Average monthly activation rate taken

Quarter 1

January, February, March

Quarter 2

April, May, June

Quarter 3

July, August, September

Quarter 4

October, November, December

If your average activation rate and activation volumes for that quarter fall above or below the following requirements, we’ll move you up or down tiers at the end of each quarter:



Maintain Tier Status





Sim allowance per month

Activations per quarter

Average activation rate per quarter

Activations per quarter

Average activation rate per quarter

Activations per quarter

Average activation rate per quarter






N/A 9 10.00% N/A





9 to 59







or below


or below




60 +

15.00% +




or below


or below




Contact us

We’ll take a record of your activation rate on the last day of each month and carry out the tier upgrades and downgrades on the last day of each quarter.

If you join Star Trader after the first monthly activation rate is taken, we’ll review your tier status in the next quarter.

Can I de-activate my account?

Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.

Do I need to sign for my sims?

If you have ordered 20 sims or less, we’ll deliver them in a parcel small enough to fit through your letter box.


For larger orders, the parcel will be too big to fit through your letterbox. These must be signed for upon delivery. If you’re not in when your sims are delivered, they’ll be sent back to the nearest depot for collection. You’ll receive a note letting you know where they are and asking you to collect them. If you don’t pick up your sims after 21 days they’ll be sent back to us.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.