Star Trader support

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Frequently asked questions

What is a standard sim?

Standard sims fit regular phones, excluding some smartphones and the iPhone 5 and 6.

When will I be paid for my activations?

We'll pay you for activations earned 2 months prior. If we have your bank details, we'll send the money straight to your account on the 10th working day of the month.

If you believe you should've received a higher payment, it may be that we’ll pay you the remaining amount in the next month.

All the payments you receive are for sims that have been topped up in the previous 2 months.

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.

I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can get in touch with us via email on support@o2startrader.co.uk and we'll send you a new one.


Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.