Star Trader support

Find the answer to any question

Frequently asked questions

Are there any promotions available for my customers?

We want your customers to have the very best experience with O2. That's why we have various promotions and offers for you to choose from, so you can give your customers exactly what they want.

Make sure you know about all our latest offers by taking a look at our blog section here: https://www.o2startrader.co.uk/insights

Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.

Can I distribute my sims to distributors or other companies?

We’d advise that you distribute your sims directly to your customers, as this is a much safer way of knowing where your sims are going.

You may be approached by some organisations requesting a high volume of sims or offering to distribute your sims for you. You must not supply sims to these companies, as they may use your sim cards to send targeted, unwanted messages to customers.

This breaches our terms and conditions.

If we suspect your sims are responsible for sending unwanted text messages or we believe you're supplying sims to another company, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

Is this scheme supported by O2?

Yes, O2 have created this programme, so you can order sims directly from us. We’ll also pay you directly.

Our terms and conditions are also featured on the O2 website:

https://www.o2.co.uk/termsandconditions/rewards/o2-online-star-trader-programme 


Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.