Star Trader support

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Frequently asked questions

Can I use a micro SIM card in a standard slot?

In some instances, you can use a micro SIM card in a standard SIM card slot. Some SIMs come with an out plastic casing allowing them to fit in larger slots. The plastic can be removed for smaller SIM slots. 

Are all tariffs currently available?

For a full list of available sims, please visit the order page here: https://www.o2startrader.co.uk/account/new-order

I've forgotten my password, what should I do?

You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.

Can I de-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll de-activate your account for you.


Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.