Star Trader support

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Frequently asked questions

Do SIM cards fit all phones?

All SIM cards now come in one SIM card package, so you won’t have to buy an individual size. You may have to remove an outer frame of plastic to reduce the size depending on your device. 

How do Affiliate Activations work?

It’s a great way to boost your bank account. We’ll give you a personalised banner to put on your website, which will allow your customers to order their own O2 sims. 

The banner will have a unique URL, which we can track to make sure you’re paid for activations of the sims that have been ordered from your banner. It’s simple. We do the hard work for you. To request your banner, get in touch with the Star Trader team.

Are there any promotions available for my customers?

We want your customers to have the very best experience with O2. That's why we have various promotions and offers for you to choose from, so you can give your customers exactly what they want.

Make sure you know about all our latest offers by taking a look at our blog section here: https://www.o2startrader.co.uk/insights

I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can get in touch with us via email on support@o2startrader.co.uk and we'll send you a new one.


Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.