Star Trader support

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Frequently asked questions

Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.

Why haven’t I been paid?

In order to pay you, we need your bank details. To add them, you must log into your account and enter them within the dashboard section. If you don't provide us with your bank details, any unclaimed payments can be withheld after 90 days. 

And remember, we pay you for activations every 2 months. This mean's you'll be paid in March for January activations. 

If you're still experiencing problems with your payment, please let us know by sending an email to support@o2startrader.co.uk.  

When will I know how many activations I’ve received?

Your activations will update automatically within your account dashboard. To see them, just log into your account here: https://www.o2startrader.co.uk/login

Although your activations will show in your account, they aren't final figures. Once we receive notification of your activations, they're then checked for spam and fraud data to make sure they're legitimate before we pay you. As a result, you won't receive payment for your activations until 2 months has passed.

This is shown in the table below. 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Payment for activations

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec

How many sims can I order?

This depends on what tier you are.

Bronze:

Order up to 20 sims a month. Earn up to £100.

Silver:

Order up to 125 sims a month. Earn up to £625.

Gold:

Order up to 500 sims a month. Earn up to £2500.

Platinum:

Order up to 550 sims a month. Earn up to £2750.


How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.