Star Trader support

Find the answer to any question

Frequently asked questions

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.

Can I distribute my sims to distributors or other companies?

We’d advise that you distribute your sims directly to your customers, as this is a much safer way of knowing where your sims are going.

You may be approached by some organisations requesting a high volume of sims or offering to distribute your sims for you. You must not supply sims to these companies, as they may use your sim cards to send targeted, unwanted messages to customers.

This breaches our terms and conditions.

If we suspect your sims are responsible for sending unwanted text messages or we believe you're supplying sims to another company, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.


How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.