Star Trader support

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Frequently asked questions

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.

What happens if my sims are misused?

If we have a reason to believe your sims are being misused, we may withhold payments, downgrade or even suspend your account. If we have reason to believe that mobile numbers are being captured and used to send SPAM texts, or targeted unwanted messages to customers, we will be required to suspend your account immediate effect until further notice. You'll not receive commission on sims which we've disconnected.

 

How do I reset my password?

You can do this in the 'Profile' section of your Star Trader account.


Do I need to sign for my sims?

If you have ordered 20 sims or less, we’ll deliver them in a parcel small enough to fit through your letter box. For larger orders, the parcel will be too big to fit through your letterbox, so they must be signed for upon delivery.

If you’re not in when your sims are delivered, they’ll be sent back to the nearest depot for collection. You’ll receive a note letting you know where they are and asking you to collect them. If you don’t pick up your sims after 21 days, they’ll be sent back to us.