Star Trader support

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Frequently asked questions

Why haven’t I been paid?

Please make sure that we have your bank details. If you don’t provide us with your bank details any unclaimed payments can be withheld after 90 days.

 

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5's and iPhone 6's.


Do I need to sign for my sims?

If you have ordered 20 sims or less, we’ll deliver them in a parcel small enough to fit through your letter box.

 

For larger orders, the parcel will be too big to fit through your letterbox. These must be signed for upon delivery. If you’re not in when your sims are delivered, they’ll be sent back to the nearest depot for collection. You’ll receive a note letting you know where they are and asking you to collect them. If you don’t pick up your sims after 21 days they’ll be sent back to us.