Star Trader support

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Frequently asked questions

Can I de-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll de-activate your account for you.

What is Star Trader?

Star Trader is a programme that allows you earn money with O2. You can:

  • Order between 20 and 550 sims a month (depending on your tier).
  • Distribute them to your customers.
  • You'll get paid £5 for every activated sim that's been topped up for the first time with £10 or more.

Are there any promotions available for my customers?

We want your customers to have the very best experience with O2. That's why we have various promotions and offers for you to choose from, so you can give your customers exactly what they want.

Make sure you know about all our latest offers by taking a look at our blog section here: https://www.o2startrader.co.uk/insights

Can I distribute my sims to distributors or other companies?

We’d advise that you distribute your sims directly to your customers, as this is a much safer way of knowing where your sims are going.

You may be approached by some organisations requesting a high volume of sims or offering to distribute your sims for you. You must not supply sims to these companies, as they may use your sim cards to send targeted, unwanted messages to customers.

This breaches our terms and conditions.

If we suspect your sims are responsible for sending unwanted text messages or we believe you're supplying sims to another company, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.


What are the trader tiers?

There are four main Star Trader tiers. Bronze, Silver, Gold and Platinum.

As a new trader, you'll start on the Bronze tier and will move up and down tiers depending on your activation rate and number of activations you receive.

An activation is when a sim is topped up for the first time with £10 or more.

Your activation rate shows the percentage of your activated sims against the sims you order. You can find your activation rate on your dashboard.

Your account and tier status will be reviewed 4 times a year. To do this, we’ll take an average of your activation rate each month and will review it every 3 months:

Quarterly Reviews

Quarter 1: January, February, March

Quarter 2: April, May, June

Quarter 3: July, August, September

Quarter 4: October, November, December

If your average activation rate and activation volumes for that quarter fall above or below the following requirements, we’ll move you up or down tiers at the end of each quarter.

Tier

Activation rate

(move down if below)

Activation rate

(move up if above)

Bronze - 10%
Silver 10% 15%
Gold 15% 25%
Platinum 25% -

 

Please note, you cannot move up more than one trader tier at a time.

We’ll take a record of your activation rate on the last day of each month and carry out the tier upgrades and downgrades on the last day of each quarter.

If you join Star Trader after the first monthly activation rate is taken, we’ll review your tier status in the next quarter.