Star Trader support

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Frequently asked questions

How much can I earn?

You'll earn £5 for every activated sim that's topped up for the first time with £10 or more. 

Work your way through the trader tiers and you'll be able to order more sims, which means you'll have the opportunity to earn more money. 

Find out more about the trader tiers here: https://www.o2startrader.co.uk/faqs/4/21 

Do SIM cards fit all phones?

All SIM cards now come in one SIM card package, so you won’t have to buy an individual size. You may have to remove an outer frame of plastic to reduce the size depending on your device. 

Do I need to sign for my sims?

If you have ordered 20 sims or less, we’ll deliver them in a parcel small enough to fit through your letter box. For larger orders, the parcel will be too big to fit through your letterbox, so they must be signed for upon delivery.

If you’re not in when your sims are delivered, they’ll be sent back to the nearest depot for collection. You’ll receive a note letting you know where they are and asking you to collect them. If you don’t pick up your sims after 21 days, they’ll be sent back to us.

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.


What are the trader tiers?

There are four main Star Trader tiers. Bronze, Silver, Gold and Platinum.

As a new trader, you'll start on the Bronze tier and will move up and down tiers depending on your activation rate and number of activations you receive.

An activation is when a sim is topped up for the first time with £10 or more.

Your activation rate shows the percentage of your activated sims against the sims you order. You can find your activation rate on your dashboard.

Your account and tier status will be reviewed 4 times a year. To do this, we’ll take an average of your activation rate each month and will review it every 3 months:

Quarterly Reviews

Quarter 1: January, February, March

Quarter 2: April, May, June

Quarter 3: July, August, September

Quarter 4: October, November, December

If your average activation rate and activation volumes for that quarter fall above or below the following requirements, we’ll move you up or down tiers at the end of each quarter.

Tier

Activation rate

(move down if below)

Activation rate

(move up if above)

Bronze - 10%
Silver 10% 15%
Gold 15% 25%
Platinum 25% -

 

Please note, you cannot move up more than one trader tier at a time.

We’ll take a record of your activation rate on the last day of each month and carry out the tier upgrades and downgrades on the last day of each quarter.

If you join Star Trader after the first monthly activation rate is taken, we’ll review your tier status in the next quarter.