Star Trader support

Find the answer to any question

Frequently asked questions

I've forgotten my password, what should I do?

You can retrieve your password by clicking 'Log In' on the o2startrader.co.uk homepage then click the 'Forgotten Password' link and we'll email you your old password.

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.

Why haven’t I been paid?

Please make sure that we have your bank details. If you don’t provide us with your bank details any unclaimed payments can be withheld after 90 days.

 

What is an activation?

This is when a sim is topped up for the first time with £10 or more.


Are all tariffs currently available?

Our current stock levels are:

Sim Tariff

Status

O2 International sim

Good

Classic Pay As You Go 

Good

£10 data Big Bundle (Combi sim)

Good

£15 data Big Bundle (Combi sim)

Good

£20 data Big Bundle (Combi sim)

Good

£25 data Big Bundle (Combi sim)

Good

£30 data Big Bundle (Combi sim)

Good

 

 

If you see any of these messages in your order page, this is what they mean:

 

Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.

 

Out of Stock
The tariff is currently unavailable.