Star Trader support

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Frequently asked questions

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details, you must update all of your bank details at once. If you attempt to change part of your details it will reset. 

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used in the iPhone 5 and 6.

I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can get in touch with us via email on support@o2startrader.co.uk and we'll send you a new one.

I've forgotten my email address, what should I do?

Get in touch with us via email on support@o2startrader.co.uk and we'll help you to recover your email address.


Are all tariffs currently available?

For a full list of available sims, please visit the order page here: https://www.o2startrader.co.uk/account/new-order