Star Trader support

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Frequently asked questions

Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions.

Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

What is a standard sim?

Standard sims fit regular phones, excluding some smartphones and the iPhone 5 and 6.

Can I de-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll de-activate your account for you.

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details, you must update all of your bank details at once. If you attempt to change part of your details it will reset. 


Are all tariffs currently available?

For a full list of available sims, please visit the order page here: https://www.o2startrader.co.uk/account/new-order