Star Trader support

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Frequently asked questions

What is an activation rate?

Your activation rate shows what percentage of your sims has become activated. The percentage is also based on the amount of sims you order. 

For example, if you ordered 10 sims and 2 of these was activated, your activation rate would be 20%.

You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

How do I register with Star Trader?

It’s free and easy for you to register with Star Trader, simply sign up here and follow the steps. You’ll need to let us know your name, email address, despatch address and bank details.


Sim Availability

For a full list of available sims, please go to the new order page here: https://www.o2startrader.co.uk/account/new-order