Star Trader support

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Frequently asked questions

Can I de-activate my account?

Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5's and iPhone 6's.

What is an activation rate?

Your activation rate is a percentage of your sims which become activated against the sims you order.

 

For example: if you order 10 sims and you activate 2 of these sims, your activation rate would be 20%.

 

You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.


Sim Availability

If you see one of these messages in your order page, this is what they mean:

Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.

Out of Stock
The tariff is currently unavailable.

Current status of stock

Sim Tariff Status
   

O2 International sim 

Classic Pay As You Go

Good

Good

£10 data Big Bundle (Combi) Good
£15 data Big Bundle (Combi) Good
£20 data Big Bundle (Combi) Good
£25 data Big Bundle (Combi) Good
£30 data Big Bundle (Combi) Good