Star Trader support
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Frequently asked questions
When will I be paid for my activations?
We'll pay you for activations earned 2 months prior. If we have your bank details, we'll send the money straight to your account on the 10th working day of the month.
If you believe you should've received a higher payment, it may be that we’ll pay you the remaining amount in the next month.
All the payments you receive are for sims that have been topped up in the previous 2 months.
How can I keep track of my activations?
Keeping track of your activations is easy. You can everything you need on your Star Trader dashboard.
Just log into your account and you'll be good to go: https://o2startrader.co.uk/login
Sim Availability
For a full list of available sims, please go to the new order page here: https://www.o2startrader.co.uk/account/new-order
What is the difference between a micro SIM and a Nano SIM?
The difference between a micro SIM and a nano-SIM is that a nano sim is approximately 15% thinner than a micro sim. It is also thinner than a mini-SIM which are older sim card that was often referred to as just ‘SIM cards’.
Can I sign up multiple accounts?
No, you can only sign up to one Star Trader account. Your despatch address, email address, name and bank details must be linked to one account.
If you attempt to sign up to more than one account using the same details with another email address, you'll breach the conditions of our terms and conditions.
If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have no option other than to suspend your original account and any other accounts we believe are afilliated with you.