Star Trader support
Find the answer to any question
Frequently asked questions
Can I re-activate my account?
Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll re-instate your account for you.
If your account has been suspended by us, re-instating your account is at our discretion.
How can I keep track of my activations?
Keeping track of your activations is easy. You can everything you need on your Star Trader dashboard.
Just log into your account and you'll be good to go: https://o2startrader.co.uk/login
Are there any promotions available for my customers?
We want your customers to have the very best experience with O2. That's why we have various promotions and offers for you to choose from, so you can give your customers exactly what they want.
Make sure you know about all our latest offers by taking a look at our blog section here: https://www.o2startrader.co.uk/insights
What are the trader tiers?
There are four main Star Trader tiers. Bronze, Silver, Gold and Platinum.
As a new trader, you'll start on the Bronze tier and will move up and down tiers depending on your activation rate and number of activations you receive.
An activation is when a sim is topped up for the first time with £10 or more.
Your activation rate shows the percentage of your activated sims against the sims you order. You can find your activation rate on your dashboard.
Your account and tier status will be reviewed 4 times a year. To do this, we’ll take an average of your activation rate each month and will review it every 3 months:
Quarterly Reviews
Quarter 1: January, February, March
Quarter 2: April, May, June
Quarter 3: July, August, September
Quarter 4: October, November, December
If your average activation rate and activation volumes for that quarter fall above or below the following requirements, we’ll move you up or down tiers at the end of each quarter.
| Tier |
Activation rate (move down if below) |
Activation rate (move up if above) |
| Bronze | - | 10% |
| Silver | 10% | 15% |
| Gold | 15% | 25% |
| Platinum | 25% | - |
Please note, you cannot move up more than one trader tier at a time.
We’ll take a record of your activation rate on the last day of each month and carry out the tier upgrades and downgrades on the last day of each quarter.
If you join Star Trader after the first monthly activation rate is taken, we’ll review your tier status in the next quarter.
Can I sign up multiple accounts?
No, you can only sign up to one Star Trader account. Your despatch address, email address, name and bank details must be linked to one account.
If you attempt to sign up to more than one account using the same details with another email address, you'll breach the conditions of our terms and conditions.
If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have no option other than to suspend your original account and any other accounts we believe are afilliated with you.