Star Trader support
Find the answer to any question
Frequently asked questions
Can I re-activate my account?
Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll re-instate your account for you.
If your account has been suspended by us, re-instating your account is at our discretion.
What is an activation?
This is when a sim is topped up for the first time with £10 or more.
What is a combi sim?
Micro SIM cards come attached within a standard sim card size, which can then be removed. It is also known as a combi sim as when in its larger casing can be used for both. They fit in any phone except iPhone 5 & 6.
How much can I earn?
We'll pay you £5 for every activated sim. The amount of sims you can order per month changes your potential earning and depends on which trader tier you're on.
Bronze
Order up to 20 sims a month and earn up to £100.
Silver
Order up to 125 sims a month and earn up to £625.
Gold
Order up to 500 sims a month and earn up to £2500.
Platinum
Order up to 550 sims a month and earn up to £2750.
Can I sign up multiple accounts?
No, you can only sign up to one Star Trader account. Your despatch address, email address, name and bank details must be linked to one account.
If you attempt to sign up to more than one account using the same details with another email address, you'll breach the conditions of our terms and conditions.
If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have no option other than to suspend your original account and any other accounts we believe are afilliated with you.