Star Trader support
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Frequently asked questions
I've forgotten my password, what should I do?
You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.
What are the trader tiers?
There are four main Star Trader tiers. Bronze, Silver, Gold and Platinum.
As a new trader, you'll start on the Bronze tier and will move up and down tiers depending on your activation rate and number of activations you receive.
An activation is when a sim is topped up for the first time with £10 or more.
Your activation rate shows the percentage of your activated sims against the sims you order. You can find your activation rate on your dashboard.
Your account and tier status will be reviewed 4 times a year. To do this, we’ll take an average of your activation rate each month and will review it every 3 months:
Quarterly Reviews
| Quarterly Check |
Quarterly Check Date |
Review Period |
| 1 | Mid-January | September-November |
| 2 | Mid-April | December-February |
| 3 | Mid-July | March-May |
| 4 | Mid-October | June-August |
If your average activation rate and activation volumes for that quarter fall above or below the following requirements, we’ll move you up or down tiers at the end of each quarter.
| Tier |
Activation rate (move down if below) |
Activation rate (move up if above) |
| Bronze | - | 10% |
| Silver | 10% | 15% |
| Gold | 15% | 25% |
| Platinum | 25% | - |
Please note, you cannot move up more than one trader tier at a time.
We’ll take a record of your activation rate on the last day of each month and carry out the tier upgrades and downgrades on the last day of each quarter.
If you join Star Trader after the first monthly activation rate is taken, we’ll review your tier status in the next quarter.
What is a nano sim?
Nano sims are the smallest type of sim card and are currently used in the iPhone 5 and 6.
What is Star Trader?
Star Trader is a programme that allows you earn money with O2. You can:
- Order between 20 and 550 sims a month (depending on your tier).
- Distribute them to your customers.
- You'll get paid £5 for every activated sim that's been topped up for the first time with £10 or more.
Can I sign up multiple accounts?
No, you can only sign up to one Star Trader account. Your despatch address, email address, name and bank details must be linked to one account.
If you attempt to sign up to more than one account using the same details with another email address, you'll breach the conditions of our terms and conditions.
If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have no option other than to suspend your original account and any other accounts we believe are afilliated with you.