Star Trader support
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Frequently asked questions
Can I de-activate my account?
Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll de-activate your account for you.
How do I register with Star Trader?
It’s free and easy for you to register with Star Trader, simply sign up here and follow the steps. You’ll need to let us know your name, email address, despatch address and bank details.
Why haven’t I been paid?
In order to pay you, we need your bank details. To add them, you must log into your account and enter them within the dashboard section. If you don't provide us with your bank details, any unclaimed payments can be withheld after 90 days.
And remember, we pay you for activations every 2 months. This mean's you'll be paid in March for January activations.
If you're still experiencing problems with your payment, please let us know by sending an email to support@o2startrader.co.uk.
What is a standard sim?
Standard sims fit regular phones, excluding some smartphones and the iPhone 5 and 6.
Can I sign up multiple accounts?
No, you can only sign up to one Star Trader account. Your despatch address, email address, name and bank details must be linked to one account.
If you attempt to sign up to more than one account using the same details with another email address, you'll breach the conditions of our terms and conditions.
If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have no option other than to suspend your original account and any other accounts we believe are afilliated with you.