Star Trader support

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Frequently asked questions

How many sims can I order?

This depends on what tier you are.

  • Bronze tier Star Traders can order up to 20 Pay As You Go sims per month.
  • Silver can order up to 125 Pay As You Go sims per month.
  • Gold can order up to 500 Pay As You Go sims  per month.
  • Platinum can order up to 550 Pay As You Go sims per month 

Do I need to sign for my sims?

If you have ordered 20 sims or less, we’ll deliver them in a parcel small enough to fit through your letter box.

 

For larger orders, the parcel will be too big to fit through your letterbox. These must be signed for upon delivery. If you’re not in when your sims are delivered, they’ll be sent back to the nearest depot for collection. You’ll receive a note letting you know where they are and asking you to collect them. If you don’t pick up your sims after 21 days they’ll be sent back to us.

When will I know how many activations I’ve received?

Your activations are uploaded onto the site 2 months after you receive them:

 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Activations uploaded to your account

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec

How much can I earn?

We’ll pay you £5 for every Pay as you Go sim which is activated, by customers using a £10 top up, from 1st January 2015 onwards. (Activations received prior to 1st January 2015 will receive £3 commisison).

You can also earn £5 for every mobile broadband sim which is activated by customers using a £10 top up.


Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.