Star Trader support

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Frequently asked questions

How do I register with Star Trader?

It’s free and easy for you to register with Star Trader, simply sign up here and follow the steps. You’ll need to let us know your name, email address, despatch address and bank details.

What is Star Trader?

Star Trader is a programme that allows you earn money with O2. You can:

  • Order up to 500 Pay as you Go sims and 50 Mobile Broadband sims at once (depending on your tier).
  • Distribute them to your customers.
  • You'll get paid £5 for every sim activated (topped up for the first time) from 1st January 2015 onwards and every £5 for every Mobile Broadband sim that is topped-up with £10 or more. (Activations received prior to 1st January 2015 will receive £3 commission).

When will I know how many activations I’ve received?

Your activations are uploaded onto the site 2 months after you receive them:

 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Activations uploaded to your account

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec

What are the Tiers?

Changes for Bronze Traders 1st May 2014

From 1st May 2014, the sim allowance for all bronze traders will be reset to 10.

To make a new order, traders must now have an activation rate of at least 20%.

Please note, your activation rate will remain the same and will not be reset.

We upload activations two months after you receive them.

This means any new traders will have to wait at least two months before placing a second order. 

These changes have been made to reduce sim wastage and to encourage a more effective way of distributing sims. 

Setting a better direction for traders

Before you trade, think:

Is my customer likely to activate their sim card?

Could I save placing a new order by distributing my current stock?

Could I encourage my customer to activate their new sim by telling them the benefits of being on O2 and earn more commission for myself?

For more info on O2 Perks, please visit www.o2.co.uk/perks

For any further queries, drop us an email at support@o2startrader.co.uk

 

What are the Tiers?

There are four main Star Trader tiers: bronze, silvergold and platinum.

You’ll start on the bronze tier once you’re signed up and will move up or down tiers depending on your activation rate and number of activations you receive.

An activation is when a sim is topped up for the first time using a £10 top-up or more.

Your activation rate is a percentage of your sims which become activated against the sims you order. You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

Your account and tier status will be reviewed 4 times a year.

We’ll take an average of your activation rate each month and we’ll review your tier status every 3 months:

Quarterly Reviews

Average monthly activation rate taken

Quarter 1

January, February, March

Quarter 2

April, May, June

Quarter 3

July, August, September

Quarter 4

October, November, December

If your average activation rate and activation volumes for that quarter fall above or below the following requirements, we’ll move you up or down tiers at the end of each quarter:

 

 

Maintain Tier Status

 

Upgrade

  Downgrade

Tier

Sim allowance per month

Activations per quarter

Average activation rate per quarter

Activations per quarter

Average activation rate per quarter

Activations per quarter

Average activation rate per quarter

 

 

Bronze

10

N/A

N/A 9 10.00% N/A

N/A

   

Silver

100

9 to 59

10.00%

to

14.99%

60

15.00%

8

or below

9.99%

or below

   

Gold

500

60 +

15.00% +

N/A

 N/A  

59

or below

14.99%

or below

   

Platinum

Custom

Contact us

We’ll take a record of your activation rate on the last day of each month and carry out the tier upgrades and downgrades on the last day of each quarter.

If you join Star Trader after the first monthly activation rate is taken, we’ll review your tier status in the next quarter.


Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.