Star Trader support

Find the answer to any question

Frequently asked questions

Is this scheme supported by O2?

Yes, O2 have created this programme so that you can order sims directly from us. We’ll also pay you directly.

 

Our terms and conditions are also featured on O2’s website:

www.o2.co.uk/termsandconditions/rewards/o2-online-star-trader-progr...

I've forgotten my email address, what should I do?

Ask a Question and we'll send you a reminder.

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.

I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can Ask a Question and we'll send you a new one.


Yes, please get in touch with us via the Support forum and we’ll re-instate your account for you.

 

If your account has been suspended by us, re-instating your account is at our discretion.