Star Trader support

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Frequently asked questions

Can I use a micro SIM card in a standard slot?

In some instances, you can use a micro SIM card in a standard SIM card slot. Some SIMs come with an out plastic casing allowing them to fit in larger slots. The plastic can be removed for smaller SIM slots. 

How do I get o2 bolt ons?

To get basic bolt ons for your device, you can go to My o2 on the o2 website, call 2202 free from an o2 phone, or you can text BASICS to 21300 free of charge.

Are all tariffs currently available?

For a full list of available sims, please visit the order page here: https://www.o2startrader.co.uk/account/new-order

I've forgotten my email address, what should I do?

Get in touch with us via email on support@o2startrader.co.uk and we'll help you to recover your email address.