Star Trader support

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Frequently asked questions

What tariffs can I order through Star Trader?

A full up-to-date list of all the tariffs available to order on Star Trader can be found here, as well as terms and conditions for each tariff: https://www.o2startrader.co.uk/account/new-order

How do I reset my password?

You can do this in the 'Profile' section of your Star Trader account.

I've forgotten my password, what should I do?

You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.

Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions.

Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.