Star Trader support

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Frequently asked questions

Why haven’t I been paid?

Please make sure that we have your bank details. If you don’t provide us with your bank details any unclaimed payments can be withheld after 90 days.

 

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.

Can I distribute my sims to distributors or other companies?

We’d advise that you distribute your sims directly to your customers as this is a much safer way of knowing where your sims are going.

 

You may be approached by some organisations requesting a high volume of sims or offering to distribute your sims for you. You must not supply sims to these companies, as they may use your sim cards to send targeted, unwanted messages to customers.

 

This breaches our Star Trader terms and conditions and our Pay as you Go terms and conditions.

 

If we suspect that your sims are responsible for sending these text messages or supplying any sims to another company, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

What is a standard sim?

Standard sims fit regular phones excluding some smartphones and the iPhone 5's and iPhone 6's.