Star Trader support

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Frequently asked questions

What happens if my sims are misused?

If we have a reason to believe your sims are being misused, we may withhold payments, downgrade or even suspend your account. If we have reason to believe that mobile numbers are being captured and used to send SPAM texts, or targeted unwanted messages to customers, we will be required to suspend your account immediate effect until further notice. You'll not receive commission on sims which we've disconnected.

 

How do Affiliate Activations work?

It’s a great way to boost your bank account. We’ll give you a personalised banner to put on your website, which will allow your customers to order their own O2 sims. 

The banner will have a unique URL, which we can track to make sure you’re paid for activations of the sims that have been ordered from your banner. It’s simple. We do the hard work for you. To request your banner, get in touch with the Star Trader team.

What tariffs can I order through Star Trader?

A full up-to-date list of all the tariffs available to order on Star Trader can be found here, as well as terms and conditions for each tariff: https://www.o2startrader.co.uk/account/new-order

What is the difference between a micro SIM and a Nano SIM?

 

The difference between a micro SIM and a nano-SIM is that a nano sim is approximately 15% thinner than a micro sim. It is also thinner than a mini-SIM which are older sim card that was often referred to as just ‘SIM cards’.