Star Trader support

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Frequently asked questions

Why do I need to give you my bank details?

We need your bank details so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.

Do I need to sign for my sims?

If you have ordered 20 sims or less, we’ll deliver them in a parcel small enough to fit through your letter box.

 

For larger orders, the parcel will be too big to fit through your letterbox. These must be signed for upon delivery. If you’re not in when your sims are delivered, they’ll be sent back to the nearest depot for collection. You’ll receive a note letting you know where they are and asking you to collect them. If you don’t pick up your sims after 21 days they’ll be sent back to us.

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.

Can I re-activate my account?

Yes, please get in touch with us via the Support forum and we’ll re-instate your account for you.

 

If your account has been suspended by us, re-instating your account is at our discretion.


I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can Ask a Question and we'll send you a new one.