Star Trader support

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Frequently asked questions

Why do I need to give you my bank details?

We need your bank details so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.

Can I distribute my sims on marketplaces like eBay?

The beauty of being a Star Trader is that you can work on your own terms, whenever, and wherever, you want. This extends to online marketplaces. 

Selling on eBay is a great tactic, as you have the opportunity to be seen by more potential customers. Remember, more activations = more commission. Orders sims. Sell sims. Get paid.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.


I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can Ask a Question and we'll send you a new one.