Star Trader support

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Frequently asked questions

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

I've forgotten my email address, what should I do?

Ask a Question and we'll send you a reminder.

Can I de-activate my account?

Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details you must update all of your bank details at once. If you attempt to change part of your details it will reset. 


I've forgotten my password, what should I do?

You can retrieve your password by clicking 'Log In' on the o2startrader.co.uk homepage then click the 'Forgotten Password' link and we'll email you your old password.