Star Trader support

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Frequently asked questions

When will I be paid for my activations?

We'll pay you by bank transfer within 10 days after your monthly activations have been uploaded onto the site.

 

The payment will cover commission earned on activations 2 months before.

 

For example, if your sim was topped up on the 1st January, you’ll be paid for the top-up on the 10th working day in March. If you think you should have been paid more than you have been, it may be that we’ll pay you in the next month.

 

All the payments you receive are for sims that have been topped up in the previous 2 months.

Sim Availability

If you see one of these messages in your order page, this is what they mean:

Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.

Out of Stock
The tariff is currently unavailable.

Current status of stock

Sim Tariff Status
   

O2 International sim 

Classic Pay As You Go

Good

Good

£10 data Big Bundle (Combi) Good
£15 data Big Bundle (Combi) Good
£20 data Big Bundle (Combi) Good
£25 data Big Bundle (Combi) Good
£30 data Big Bundle (Combi) Good
   

What is a standard sim?

Standard sims fit regular phones excluding some smartphones and the iPhone 5's and iPhone 6's.

How many sims can I order?

This depends on what tier you are.

  • Bronze tier Star Traders can order up to 20 Pay As You Go sims per month.
  • Silver can order up to 125 Pay As You Go sims per month.
  • Gold can order up to 500 Pay As You Go sims  per month.
  • Platinum can order up to 550 Pay As You Go sims per month 

I've forgotten my password, what should I do?

You can retrieve your password by clicking 'Log In' on the o2startrader.co.uk homepage then click the 'Forgotten Password' link and we'll email you your old password.