Star Trader support

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Frequently asked questions

How do I register with Star Trader?

It’s free and easy for you to register with Star Trader, simply sign up here and follow the steps. You’ll need to let us know your name, email address, despatch address and bank details.

Why do I need to give you my bank details?

We need your bank details, so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.

I've forgotten my password, what should I do?

You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.


How do I reset my password?

You can do this in the 'Profile' section of your Star Trader account.