Star Trader support

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Frequently asked questions

Can I sign up multiple accounts?

No, you can only sign up one Star Trader account. Your despatch address, email address, name and bank details must only be linked to one account.

 

If you attempt to sign up more than one account, you’ll breach our terms and conditions. If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have to suspend your original account and any multiple accounts.

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

Can I de-activate my account?

Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.

What is an activation rate?

Your activation rate is a percentage of your sims which become activated against the sims you order.

 

For example: if you order 10 sims and you activate 2 of these sims, your activation rate would be 20%.

 

You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.


How do I reset my password?

You can do this in the 'Profile' section of your Star Trader account.