Star Trader support

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Frequently asked questions

Are all tariffs currently available?

For a full list of available sims, please visit the order page here: https://www.o2startrader.co.uk/account/new-order

What is a standard sim?

Standard sims fit regular phones, excluding some smartphones and the iPhone 5 and 6.

Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions.

Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

How do I submit a feature request?

Is there are feature you'd really like Star Trader to have? We'd love to hear from you about it. Feel free to email us on support@o2startrader.co.uk


How do I reset my password?

You can do this in the 'Profile' section of your Star Trader account.