Star Trader support

Find the answer to any question

Frequently asked questions

Do I have to buy sims from O2?

No, you can order your sims from your Star Trader account free of charge.

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used iPhone 5's and iPhone 6's.

Are all tariffs currently available?

Our current stock levels are:

Sim Tariff


O2 International sim


Classic Pay As You Go 


£10 data Big Bundle (Combi sim)


£15 data Big Bundle (Combi sim)


£20 data Big Bundle (Combi sim)


£25 data Big Bundle (Combi sim)


£30 data Big Bundle (Combi sim)




If you see any of these messages in your order page, this is what they mean:


Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.


Out of Stock
The tariff is currently unavailable.

Can I email you?

Of course. You can reach us on

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details you must update all of your bank details at once. If you attempt to change part of your details it will reset.