Star Trader support

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Frequently asked questions

Are all tariffs currently available?

For a full list of available sims, please visit the order page here: https://www.o2startrader.co.uk/account/new-order

I've forgotten my password, what should I do?

You can retrieve your password by going to the login section, then clicking the 'Forgotten Password' link and we'll email your old password to you.

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.

What is a standard sim?

Standard sims fit regular phones, excluding some smartphones and the iPhone 5 and 6.


How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details, you must update all of your bank details at once. If you attempt to change part of your details it will reset.