Star Trader support

Find the answer to any question

Frequently asked questions

I've forgotten my email address, what should I do?

Get in touch with us via email on support@o2startrader.co.uk and we'll help you to recover your email address.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

Can I distribute my sims to distributors or other companies?

We’d advise that you distribute your sims directly to your customers, as this is a much safer way of knowing where your sims are going.

You may be approached by some organisations requesting a high volume of sims or offering to distribute your sims for you. You must not supply sims to these companies, as they may use your sim cards to send targeted, unwanted messages to customers.

This breaches our terms and conditions.

If we suspect your sims are responsible for sending unwanted text messages or we believe you're supplying sims to another company, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

What is Star Trader?

Star Trader is a programme that allows you earn money with O2. You can:

  • Order between 20 and 550 sims a month (depending on your tier).
  • Distribute them to your customers.
  • You'll get paid £5 for every activated sim that's been topped up for the first time with £10 or more.

I've forgotten my email address, what should I do?

Get in touch with us via email on support@o2startrader.co.uk and we'll help you to recover your email address.