Star Trader support

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Frequently asked questions

What is an activation rate?

Your activation rate is a percentage of your sims which become activated against the sims you order.

 

For example: if you order 10 sims and you activate 2 of these sims, your activation rate would be 20%.

 

You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

How do I register with Star Trader?

It’s free and easy for you to register with Star Trader, simply sign up here and follow the steps. You’ll need to let us know your name, email address, despatch address and bank details.

I've forgotten my email address, what should I do?

Ask a Question and we'll send you a reminder.

Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions. Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.


I've forgotten my email address, what should I do?

Ask a Question and we'll send you a reminder.