Star Trader support

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Frequently asked questions

How can I keep track of my activations?

Keeping track of your activations is easy. You can everything you need on your Star Trader dashboard.

Just log into your account and you'll be good to go: https://o2startrader.co.uk/login

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.

What is a combi sim?

Micro SIM cards come attached within a standard sim card size, which can then be removed. It is also known as a combi sim as when in its larger casing can be used for both. They fit in any phone except iPhone 5 & 6.

Why aren't my activations showing up in my dashboard?

All activations will appear in your dashboard. However, there can sometimes be a delay, although this isn't usually anything longer than a few days. 

Please note, although your activations will be shown in your account, you won't be paid for them until 2 months later, as we need to perform spam and fraud checks. For example, if one of your sims was activated on 1st January, you wouldn't be paid for this until March, on the 10th working day.


I've forgotten my email address, what should I do?

Get in touch with us via email on support@o2startrader.co.uk and we'll help you to recover your email address.