Star Trader support

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Frequently asked questions

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details you must update all of your bank details at once. If you attempt to change part of your details it will reset. 

I've forgotten my password, what should I do?

You can retrieve your password by clicking 'Log In' on the homepage then click the 'Forgotten Password' link and we'll email you your old password.

How much can I earn?

We’ll pay you £5 for every Pay as you Go sim which is activated, by customers using a £10 top up, from 1st January 2015 onwards. (Activations received prior to 1st January 2015 will receive £3 commisison).

You can also earn £5 for every mobile broadband sim which is activated by customers using a £10 top up.

I've forgotten my email address, what should I do?

Ask a Question and we'll send you a reminder.