Star Trader support

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Frequently asked questions

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5's and iPhone 6's.

What is a standard sim?

Standard sims fit regular phones excluding some smartphones and the iPhone 5's and iPhone 6's.

Can I de-activate my account?

Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.


Why do I need to give you my bank details?

We need your bank details so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.