Star Trader support

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Frequently asked questions

Can I sign up multiple accounts?

No, you can only sign up one Star Trader account. Your despatch address, email address, name and bank details must only be linked to one account.

 

If you attempt to sign up more than one account, you’ll breach our terms and conditions. If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have to suspend your original account and any multiple accounts.

When will I know how many activations I’ve received?

Your activations are uploaded onto the site 2 months after you receive them:

 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Activations uploaded to your account

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec

What is a combi sim?

Combi sims can be used as a standard sim or as a micro-sim. It will fit in any phone except the iPhone 5's and iPhone 6's.

What is an activation?

This is when a sim is topped up for the first time with £10 or more.


Why do I need to give you my bank details?

We need your bank details so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.