Star Trader support

Find the answer to any question

Frequently asked questions

I've forgotten my email address, what should I do?

Ask a Question and we'll send you a reminder.

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.

When will I know how many activations I’ve received?

Your activations are uploaded onto the site 2 months after you receive them:

 

Activations Received

Jan

Feb

Mar

Apr

May

June

Jul

Aug

Sep

Oct

Activations uploaded to your account

Mar

Apr

May

Jun

July

Aug

Sep

Oct

Nov

Dec

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details you must update all of your bank details at once. If you attempt to change part of your details it will reset.