Star Trader support

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Frequently asked questions

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

Can I re-activate my account?

Yes, please get in touch with us via the Support forum and we’ll re-instate your account for you.


If your account has been suspended by us, re-instating your account is at our discretion.

Why aren't my activations showing up in my dashboard?

All activations will appear in your dashboard, but there’s occasionally a delay which could be up to a few days.


Please note, activations will appear on your dashboard 2 months after your sims have been activated.


For example, if your sim was topped up on the 1st January, you’ll be paid for the top-up on the 10th working day in March. If you think you should have been paid more than you have been, it may be that we’ll pay you in the next month.

How many sims can I order?

This depends on what tier you are.

  • Bronze tier Star Traders can order up to 20 Pay As You Go sims per month.
  • Silver can order up to 125 Pay As You Go sims per month.
  • Gold can order up to 500 Pay As You Go sims  per month.
  • Platinum can order up to 550 Pay As You Go sims per month 

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.