Star Trader support

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Frequently asked questions

What happens if my sims are misused?

If we have a reason to believe your sims are being misused, we may withhold payments, downgrade or even suspend your account. If we have reason to believe that mobile numbers are being captured and used to send SPAM texts, or targeted unwanted messages to customers, we will be required to suspend your account immediate effect until further notice. You'll not receive commission on sims which we've disconnected.

 

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used in the iPhone 5 and 6.

What tariffs can I order through Star Trader?

A full up-to-date list of all the tariffs available to order on Star Trader can be found here, as well as terms and conditions for each tariff: https://www.o2startrader.co.uk/account/new-order

Can I email you?

Of course. You can reach us on support@o2startrader.co.uk.


Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.