Star Trader support

Find the answer to any question

Frequently asked questions

Do I have to buy sims from O2?

No, you can order your sims from your Star Trader account free of charge.

I've forgotten my email address, what should I do?

Ask a Question and we'll send you a reminder.

Can I sign up multiple accounts?

No, you can only sign up one Star Trader account. Your despatch address, email address, name and bank details must only be linked to one account.


If you attempt to sign up more than one account, you’ll breach our terms and conditions. If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have to suspend your original account and any multiple accounts.

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.

What is an activation?

This is when a sim is topped up for the first time with £10 or more.