Star Trader support

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Frequently asked questions

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.

How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.

Can I sign up multiple accounts?

No, you can only sign up one Star Trader account. Your despatch address, email address, name and bank details must only be linked to one account.

 

If you attempt to sign up more than one account, you’ll breach our terms and conditions. If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have to suspend your original account and any multiple accounts.

How do I reset my password?

You can do this in the 'Profile' section of your Star Trader account.


What is an activation?

This is when a sim is topped up for the first time with £10 or more.