Star Trader support

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Frequently asked questions

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used in the iPhone 5 and 6.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.

What is an activation?

This is when a sim is topped up for the first time with £10 or more.

Can I sign up multiple accounts?

No, you can only sign up to one Star Trader account. Your despatch address, email address, name and bank details must be linked to one account.

If you attempt to sign up to more than one account using the same details with another email address, you'll breach the conditions of our terms and conditions.

If we suspect you’ve opened or have attempted to open multiple accounts, we’ll have no option other than to suspend your original account and any other accounts we believe are afilliated with you.


What is Star Trader?

Star Trader is a programme that allows you earn money with O2. You can:

  • Order between 20 and 550 sims a month (depending on your tier).
  • Distribute them to your customers.
  • You'll get paid £5 for every activated sim that's been topped up for the first time with £10 or more.