Star Trader support

Find the answer to any question

Frequently asked questions

Are all tariffs currently available?

Our current stock levels are:

Sim Tariff

Status

O2 International sim

Good

Classic Pay As You Go 

Good

£10 data Big Bundle (Combi sim)

Good

£15 data Big Bundle (Combi sim)

Good

£20 data Big Bundle (Combi sim)

Good

£25 data Big Bundle (Combi sim)

Good

£30 data Big Bundle (Combi sim)

Good

 

 

If you see any of these messages in your order page, this is what they mean:

 

Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.

 

Out of Stock
The tariff is currently unavailable.

When will I be paid for my activations?

We'll pay you by bank transfer within 10 days after your monthly activations have been uploaded onto the site.

 

The payment will cover commission earned on activations 2 months before.

 

For example, if your sim was topped up on the 1st January, you’ll be paid for the top-up on the 10th working day in March. If you think you should have been paid more than you have been, it may be that we’ll pay you in the next month.

 

All the payments you receive are for sims that have been topped up in the previous 2 months.

What happens if my sims are misused?

If we have a reason to believe your sims are being misused we may withhold payments, downgrade or even suspend your account. If we have reason to believe that mobile numbers are being captured and used to send SPAM texts, or targeted unwanted messages to customers, we will be required to suspend your account immediate effect until further notice. You'll not receive commission on sims which we've disconnected.

 

What is Star Trader?

Star Trader is a programme that allows you earn money with O2. You can:

  • Order up to 500 Pay as you Go sims and 50 Mobile Broadband sims at once (depending on your tier).
  • Distribute them to your customers.
  • You'll get paid £5 for every sim activated (topped up for the first time) from 1st January 2015 onwards and every £5 for every Mobile Broadband sim that is topped-up with £10 or more. (Activations received prior to 1st January 2015 will receive £3 commission).

Is this scheme supported by O2?

Yes, O2 have created this programme so that you can order sims directly from us. We’ll also pay you directly.

 

Our terms and conditions are also featured on O2’s website:

www.o2.co.uk/termsandconditions/rewards/o2-online-star-trader-progr...