Star Trader support

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Frequently asked questions

What happens if my sims are misused?

If we have a reason to believe your sims are being misused we may withhold payments, downgrade or even suspend your account. If we have reason to believe that mobile numbers are being captured and used to send SPAM texts, or targeted unwanted messages to customers, we will be required to suspend your account immediate effect until further notice. You'll not receive commission on sims which we've disconnected.

 

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used iPhone 5's and iPhone 6's.

Do I have to buy sims from O2?

No, you can order your sims from your Star Trader account free of charge.

Can I re-activate my account?

Yes, please get in touch with us via the Support forum and we’ll re-instate your account for you.

 

If your account has been suspended by us, re-instating your account is at our discretion.


How much can I earn?

You'll earn £5 for every Pay as you Go sim ordered through Star Trader that gets activated (Applies to activations received from 1st January 2015 onwards; Activations received prior to 1st January 2015 will receive £3 commission). There's no maximum amount that you can earn.

You can now also earn £5 for every Mobile Broadband sim that gets topped-up with £10 or more.