Star Trader support

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Frequently asked questions

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.

How do I change my personal details?

After you've signed up, click the 'Profile' tab and you can change your name, email address, password, mobile number, bank details and contact preferences.

To change your bank details, you must update all of your bank details at once. If you attempt to change part of your details it will reset. 

How do I submit a feature request?

Is there are feature you'd really like Star Trader to have? We'd love to hear from you about it. Feel free to email us on support@o2startrader.co.uk

Can I de-activate my account?

Yes, please get in touch with us via email on support@o2startrader.co.uk and we’ll de-activate your account for you.


What is an activation rate?

Your activation rate shows what percentage of your sims has become activated. The percentage is also based on the amount of sims you order. 

For example, if you ordered 10 sims and 2 of these was activated, your activation rate would be 20%.

You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.