Star Trader FAQs

Frequently asked questions

Why haven’t I been paid?

In order to pay you, we need your bank details. To add them, you must log into your account and enter them within the dashboard section. If you don't provide us with your bank details, any unclaimed payments can be withheld after 90 days. 

And remember, we pay you for activations every 2 months. This mean's you'll be paid in March for January activations. 

If you're still experiencing problems with your payment, please let us know by sending an email to support@o2startrader.co.uk.  

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.

Can I distribute my sims to distributors or other companies?

We’d advise that you distribute your sims directly to your customers, as this is a much safer way of knowing where your sims are going.

You may be approached by some organisations requesting a high volume of sims or offering to distribute your sims for you. You must not supply sims to these companies, as they may use your sim cards to send targeted, unwanted messages to customers.

This breaches our terms and conditions.

If we suspect your sims are responsible for sending unwanted text messages or we believe you're supplying sims to another company, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

How do Affiliate Activations work?

It’s a great way to boost your bank account. We’ll give you a personalised banner to put on your website, which will allow your customers to order their own O2 sims. 

The banner will have a unique URL, which we can track to make sure you’re paid for activations of the sims that have been ordered from your banner. It’s simple. We do the hard work for you. To request your banner, get in touch with the Star Trader team.