Star Trader support

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Frequently asked questions

Are all tariffs currently available?

Our current stock levels are:

Sim Tariff

Status

O2 International sim

Good

Classic Pay As You Go 

Good

£10 data Big Bundle (Combi sim)

Good

£15 data Big Bundle (Combi sim)

Good

£20 data Big Bundle (Combi sim)

Good

£25 data Big Bundle (Combi sim)

Good

£30 data Big Bundle (Combi sim)

Good

 

 

If you see any of these messages in your order page, this is what they mean:

 

Limited Stock
You can still order the sim tariff but probably at lower quantities than normal.

 

Out of Stock
The tariff is currently unavailable.

What is a standard sim?

Standard sims fit regular phones excluding some smartphones and the iPhone 5's and iPhone 6's.

When will I be paid for my activations?

We'll pay you by bank transfer within 10 days after your monthly activations have been uploaded onto the site.

 

The payment will cover commission earned on activations 2 months before.

 

For example, if your sim was topped up on the 1st January, you’ll be paid for the top-up on the 10th working day in March. If you think you should have been paid more than you have been, it may be that we’ll pay you in the next month.

 

All the payments you receive are for sims that have been topped up in the previous 2 months.

I've forgotten my email address, what should I do?

Ask a Question and we'll send you a reminder.